From 1 July 2014, stores such as Harvey Norman will start selling Fetch set top boxes.
Please note that all data used by retail Fetch services will be metered by Internode.
There are many differences between a Fetch set top box purchased in a store, and Internode's Fetch service. These include different pricing and different content offered each month. See our comparison table for further details.
|Fetch Retail||Internode Fetch|
|Mini Set Top Box
|Base Starter Pack||$0 per month
No Movie Box
|$5 per month
Movie Box Included
|Quota Usage||Data used for watching subscription channels and movie downloads will count towards your quota.||
Data used for watching subscription channels and movie downloads does not count towards your monthly quota if you're on a plan that is eligible for unmetered data.
If you're not on an eligible plan, data used for watching subscription channels and movie downloads will count towards your quota.
|Returns for faulty hardware||Must be returned to the place of purchase with your proof of purchase||Returns are all handled through Internode|
|Payment methods||You will be billed directly by Fetch. Monthly charges, subscription fees, and movie rentals are billed from your credit card by Fetch. Movies are billed at the time of rental||You will be billed by Internode. Monthly charges, subscription fees, and movie rentals are added to your monthly broadband invoice|
Yes there are.
If you're on a plan that is eligible for unmetered data, all subscription TV channels, movies, and TV on demand is unmetered. You won't chew through your monthly quota each time you sit down to watch the latest new release film.
We'll also simply add your Fetch fees to your monthly broadband invoice.
First, head to the Fetch website and sign up for a Fetch service.
Please note that because this is not an Internode service, this Fetch service will count towards your monthly quota. Only Internode Fetch services on eligible broadband plans are unmetered.
Fetch will bill you each month for your service, and for any movies or extra subscriptions. Technical support will also be handled directly by by Fetch. More information is available at the Fetch website.
Not yet. At this stage you must sign up for a service directly through Fetch.
Not at the moment.
Similar to an Internode Fetch service, we recommend at least 3.5 Mbps to maintain a Fetch service.
If your connection speed is less than 3.5 Mbps, you can still record, series tag, and playback free-to-air television. Pay-Per-View movies are also available, although they will take longer to download before you can start watching.
You can also add subscription television, however you may have a degraded experience. This is due to the connection speed, and will possibly affect your general internet usage.
All subscription channels and movies are delivered by Fetch directly and not by Internode. This means that the download will count to your monthly quota.
Free-to-air television is delivered through your television antenna and not through the Fetch service.
As a general rule, the premium Channel Packs use an average of 80–100 GB of data per month. This includes Video on Demand and subscription channel views.
A standard-definition movie is 2 GB on average and a high-definition movie averages 4.5 GB. The amount of data you use relates to how much content you watch. Movies, subscription channels, and video on demand will use more data (and quota) than free-to-air channels and free-to-air recordings.
Yes you can. However, you cannot sign up for an Internode Fetch service with a set top box purchased from Harvey Norman. You must sign up for a service directly from Fetch.
The ability to add multiple Fetch set top boxes is a popular request and is something we are working towards. As yet we do not have a date when this will be ready.
Be aware that viewing channels and downloading movies with an additional set top box will increase your household internet usage. It is strongly advised that you have a connection speed of at least 7 Mbps to support 2 set top boxes.