This section contains documents relating to Internode's Standard Form of Agreement (SFOA) and other important information.
Please click on the document you wish to view to download it or view it.
If you have difficulty accessing these documents please contact Internode via telephone on 13 66 33 (13-NODE).
Copyright Information
- Copyright Information (Web Page)
Standard Form of Agreement
- Internode SFOA - Acceptable Use Policy (PDF)
- Internode SFOA - Full Document, includes Privacy Policy and Acceptable Use Policy (PDF)
- Internode SFOA - Privacy Policy (PDF)
- Internode SFOA - Summary (PDF)
- Internode SFOA - Summary (Web Page)
Telecommunications Consumer Protections (TCP) Code Information
Other Documents and Information
- Internode ADSL Service Specifications (PDF)
- Internode Australian Broadband Guarantee Terms and Conditions (PDF)
- Internode Business ADSL Service Schedule (PDF)
- Internode Business Pack Service Schedule (PDF)
- Internode Customer Complaint Handling Procedures (Web Page)
- Internode Equipment Warranty Policy (PDF)
- Internode Fetch TV Service Schedule (PDF)
- Internode Fibre Phone NBN Service Schedule (PDF)
- Internode Fibre to the Premises Service Schedule (PDF)
- Internode Financial Hardship Policy (PDF)
- Internode Financial Hardship Policy Summary (PDF)
- Internode Fixed-Wireless Broadband Service Schedule (PDF)
- Internode Hardware Rental Service Schedule (PDF)
- Internode Hotspot End User Terms (PDF)
- Internode Merchandise Refund Policy (PDF)
- Internode Naked ADSL Service Schedule (PDF)
- Internode NBN (First Release Trial) Service Schedule (PDF)
- Internode NBN (Stage 1) Service Schedule (PDF)
- Internode NBN Fibre Service Schedule (PDF)
- Internode NBN Wireless Service Schedule (PDF)
- Internode NodeLine Service Schedule (PDF)
- Internode NodeMobile Data Service Schedule (PDF)
- Internode NodeMobile Phone Service Schedule (PDF)
- Internode NodePhone Service Schedule (PDF)
- Internode Point Cook Trial Service Schedule (PDF)
- Internode Reach FAB Service Schedule (PDF)
- Internode SLA Rebate Request Form (Web Form)
- Internode South Brisbane FAB Service Schedule (PDF)
- Internode techii Service Schedule (PDF)
- Internode Ultra Service Schedule (PDF)
- Internode Virtual Private Server Service Schedule (PDF)
How to view PDF documents
- For documents in PDF format, you will need to have Adobe PDF Reader installed on your computer.
- You can download Adobe PDF Reader from Adobe's website.
