Additional Features of NodePhone

There are a number of additional functions available free of charge for NodePhone users. All NodePhone customers have automatic access to these services; you don't need to sign up or complete any new forms.

The NodePhone Toolbox

The NodePhone Toolbox provides customers with an easy-to-use, online configuration tool for their NodePhone service. It is available at NodePhone Toolbox

Once you have logged in to the NodePhone Toolbox with your username (username@internode.on.net) and password, you'll find the online control panel for your service. The system is intuitive and quite straightforward to use; look out for 'tool tips' in the upper right corner for assistance with any of these settings.

Call Feature Settings

The first tab gives you online control of your NodePhone call handling features (explained in detail later in this document) :

• Call Forward All
• Call Forward Busy
• Call Forward No Answer
• Calling Line Identification Blocking
• Do Not Disturb
• Anonymous Call Reject
• Call Waiting

Call Barring

This provides you with the ability to bar certain types of outgoing calls - Mobile, International or Chargeable Directory Assistance.

Password Change

This allows you to change your NodePhone password. You'll need to change the password setting in your NodePhone hardware if you make a change here.

Speed Dial

NodePhone customers can store up to 100 speed dial codes (from 00 to 99) on their service. Each speed dial code has an associated telephone number and text field; and these are entered and stored on the NodePhone Toolbox.

Customers can also download their speed dial list in PDF or CSV format; and upload in CSV format for maximum flexibility.

Speed dial numbers are accessed via the feature code *9, followed by the two digit speed dial code.

Programming the speed dials via the NodePhone Toolbox is highly recommended; though they can also be programmed via the feature code *75; followed by the speed dial code (from 00 to 99); followed by the destination number.

Channel Count

NodePhone MultiLine is a useful feature for customers using an IP PBX in a business premises - the ability to make or receive additional simultaneous calls (beyond the standard inclusion of two) is controlled via this tab. Note that a $20 charge applies each time you change your channel count; and each additional channel is charged at $10 per month or part thereof.

Call Forwarding

There is no charge to enable or disable the call forwarding features; however you will be charged the applicable NodePhone call rate for calls forwarded from your NodePhone service.

The exception is calls that are forwarded to another NodePhone number - these are charged at 1 cent per minute. Please note this charge only applies to Call Forwards - it does not apply to calls diverted to NodePhone Voicemail; or calls made to another NodePhone service - these are not charged.

Calls can be forwarded to any standard telephone service (mobile or landline) in Australia or overseas, or any NodePhone service. However calls cannot be forwarded to emergency services (000), or any 'special service' numbers such as those starting with 1800, 1300, 13, 19, etc.

Call Forward All (CFA)

Call Forward All literally forwards all incoming calls without delay to another telephone number. This can be especially useful if you need to receive an important call while you're away from your home or office.

CFA is extremely simple to use :

• To enable the service simply enter '*21', the destination telephone number, then '#'. A confirmation announcement is then played back.
• To turn the service off, dial '*22#'. Once again a confirmation announcement will be heard.
• Next time you use CFA, you can simply dial '*21#' to forward incoming calls to the last specified call forwarding destination, or alternatively dial '*21, new destination telephone number, '#' for a new destination.

Alternatively, Call Forward All settings can be set online via the NodePhone Toolbox.

Call Forward Busy (CFB)

Call Forward Busy also forwards all incoming calls to another telephone number, but only in the event that your phone is 'busy'.

Note: CFB will not forward if your NodePhone equipment (eg analogue telephone adapter) is not registered. To ensure calls are forwarded when an access device is not registered, please use Call Forward No Answer in conjunction with Call Forward Busy.

Using CFB is very similar to CFA :

• To enable the service simply enter '*24', the destination telephone number, then '#'. A confirmation announcement is then played back.
• To turn the service off, dial '*25#'. Once again a confirmation announcement will be heard.
• Next time you use CFB, you can simply dial '*24#' to forward incoming calls (when your phone is busy) to the last specified call forwarding destination, or alternatively dial '*24, new destination telephone number, '#' for a new destination.

Alternatively, Call Forward Busy settings can be set online via the NodePhone Toolbox.

Call Forward No Answer (CFNA)

Call Forward No Answer forwards all incoming calls to another telephone number, in the event that your phone is not answered or your NodePhone service is not registered.

The CFNA time is set to (approximately) 7 rings / 20 seconds.

Once again, CFNA is simple to use :

• To enable the service simply enter '*61', the destination telephone number, then '#'. A confirmation announcement is then played back.
• To turn the service off, dial '*62#'. Once again a confirmation announcement will be heard.
• Next time you use CFNA, you can simply dial '*61#' to forward incoming calls (when your phone is not answered) to the last specified call forwarding destination, or alternatively dial '*61, new destination telephone number, '#' for a new destination.

Calling Line Identification (CLID)

NodePhone provides Calling Line Identification display at no additional charge. This displays the phone number of the calling party for incoming calls to your NodePhone service, if the calling party has sent that information and assuming your phone is capable of displaying it.

Similarly, when you make an outbound call using NodePhone, CLID may be used to present your NodePhone number to the receiving party's telephone equipment. For privacy reasons, the default state of CLID for NodePhone services is 'Blocked' - however you can change this setting at any time via the NodePhone Toolbox.

NodePhone also provides the ability to present your CLID on a 'per call' basis. To do this simply dial *32 (or 1832) before the number you want to dial.

Similarly, CLI Presentation can be withheld on a per call basis, by dialling *31 or 1831 before the number you wish to dial.

Do Not Disturb

The Do Not Disturb feature causes your NodePhone to appear engaged ('busy') to anyone that tries to call it. It's handy if you want your NodePhone to be available for you to make calls, but don't wish to be disturbed by incoming calls. To enable this feature press the following key combination:

• *78

To disable the Do Not Disturb function simply press the following:

• *79

After each '*xx' code, the NodePhone system will confirm to you the function that you have enabled / disabled.

Do Not Disturb can also be set online via the NodePhone Toolbox.

Anonymous Call Reject

Anonymous Call Reject automatically rejects all calls that have withheld their Calling Line Identification (CLID). These callers are advised that the recipient does not accept calls that withhold their CLI.

The service does not reject calls that are 'CLID Not Available', which tends to be a network interconnect issue; and obviously does not reject calls that present CLID.

Anonymous Call Reject can only be set via the NodePhone Toolbox - a feature code for setting via a telephone handset is not available - and is set 'Off' by default. There are no charges for using this facility.

Call Waiting

Call Waiting allows customers to answer a call while already engaged in another call. If an incoming call is received while the customer is already engaged in a call, a 'call waiting' tone is played. To answer the waiting call, the customer presses the flash hook - this connects the user to the waiting party and hold the original party. Subsequent use of the flash hook allows the customer to toggle between the two parties.

If the customer hangs up while another party in the session is held or waiting, the customer is rerung, and upon answer is reconnected to the held party.

Call Waiting is, by default, set to 'Off'. It can be set to 'On' via the NodePhone Toolbox. If Call Waiting is set to 'On', it can be turned off on a per call basis via the feature code *70 (for example, if you are making an important call and do not wish to be disturbed).

Last Number Redial

By simply pressing *66 the NodePhone system will instantly dial the last number you dialed through your NodePhone service.

Customer Originated Trace

This service allows a customer, when in receipt of an obscene, harassing, or threatening phone call on their NodePhone number, to request that it be automatically traced, by dialing *57 after the call.

Customer Originated Trace allows Internode to record details about the source of the malicious call. This information is not available to customers; however if the Police are subsequently involved, the information may then be used by the relevant authorities to prosecute in a court of law.

After receiving a malicious call - answered or not - (after the call is hung up or terminated) simply dial the feature code *57 for the detailed call record to be saved at Internode. Internode will only release this information to the Police, under strict guidelines. There is no charge to customers for this feature.

Voice Mail

Full details of the NodePhone Voice Mail system are available in the NodePhone2 FAQ section.

View and Download Monthly Call History

You can view your NodePhone call history online, and also download your NodePhone call history as a 'Comma Separated Values' file. This is compatible with most spreadsheet and database packages such as Microsoft Excel and OpenOffice.org.

This allows you to review your own call records, and do your own calculations if you wish to.

To use this feature, log into the NodePhone Manager.

Upcoming features and future changes

Can my NodePhone number be called by people on the PSTN?

It depends on your NodePhone service - this feature is available on all NodePhone2 services.

However, please note that your NodePhone number cannot be called from the Public Switched Telephone (PSTN) if you have a NodePhone1 service. You can upgrade to NodePhone2 via our online plan changer.

What is a Direct In-Dial Telephone Number and do I need one?

A direct in-dial telephone number enables people on the standard phone network (fixed line or mobile) to call your NodePhone number, and this is included with NodePhone2.

You do not need a direct in-dial number to make calls from your NodePhone service to the standard phone network, for example a Nodephone1 service does not have a direct in-dial number.

Will your calling rates reduce over time?

We review our rates regularly, and have already achieved progressive reductions and simplifications in key calling rates like National.

So how can I find another NodePhone users NodePhone number?

Currently there is no online mechanism to do this. So right now, another NodePhone user will need to directly inform you of their number.

We do expect to implement a directory service in the future, to allow customers interested in disclosing their NodePhone number to other NodePhone users to do so online.

Also, using NodePhone CLID control features, customers who wish to disclose their NodePhone number to other NodePhone users can enable CLID presentation to disclose their number to callers when they wish to do so.

What about other advanced features?

Many advanced features are planned for subsequent NodePhone releases.

Our call handling platform is very advanced indeed. We are simply intending to ensure that our underlying voice service works as brilliantly as we believe it can, and features are being released through carefully managed deployment phases.