ADSL Frequently Asked Questions

• Getting Connected
  Information about getting an ADSL service set up and what to expect during connection.
• General Information
  General overview and information about Internode ADSL services.
• ADSL Transfer (Churn)
  This process can be used to transfer to an Internode Easy Reach ADSL plan from another service provider.
• Comparing Us
  What distinguishes Internode from other ADSL providers? How is
  Internode different? Find out here.
• Using Internode ADSL
  Information about using Internode ADSL, including plans, features, and technical information.
• ADSL Troubleshooting
  Having trouble with your ADSL service? Learn how to troubleshoot some common ADSL problems.
• ADSL 2+ Annex M
  Annex M is a variant of ADSL2+ which offers higher upload speeds of up to 2.5Mbit/s.
• Accounts and Billing
  Information on billing and accounts in relation to Internode Broadband ADSL services.
• ADSL Relocations
  Everything you need to know when relocating your ADSL and other Internode services.

Phone and VoIP

NodeLine

• Feature Codes
  Discover your handset features, such as call waiting, voice mail, and more.

NodePhone

• Voice Mail
  Find out how to use the NodePhone Voice Mail system and how it works with other NodePhone features.
• NodePhone Toolbox
  Learn how to change your NodePhone's special features via the NodePhone Toolbox.
• Feature Codes
  Discover your handset features, such as speed dial, call waiting, and more.
• Integrated Public Number Database
  Information about the Integrated Public Number Database - a listing of all Australian phone numbers - and what it means for your NodePhone service.
• Troubleshooting NodePhone
  Having trouble with NodePhone? Learn how to troubleshoot some
  common NodePhone problems.

Easy Bundle Telephone

• Ultra Tools & Usage
  Learn how to change voice mail, call barring, and other Easy Bundle telephone options using the Ultra Tools & Usage online toolbox.
• Feature Codes
  Find out how to use Easy Bundle's features, such as call waiting, call divert, and more, using feature codes from your telephone handset.

Email Configuration and Troubleshooting

• Email Configuration
  Learn how to adjust your Spam and Virus filters, and set up mail forwarding,
  auto-responders, and more.
• Mailbox Manager
  Create and remove additional email addresses (mailboxes): ideal for
  family or staff who need their own email address.
• Network Firewall: Sending and Receiving Email
  Find out how the Internode Network Firewall may affect email.

Pings and Traceroutes

• MPLS Traceroutes
  Doing some traceroutes? Getting unusual ping times in the
  Internode Network? This FAQ explains why.
• Pings and Traceroutes FAQ
  FAQ about Pings, Traceroutes and interpreting them.

Roaming Internet (iPass)

• iPass Global Roaming
  How to install iPassConnect and connect to the
  Internet while overseas.
  Also includes troubleshooting information.