Skip to main content
Internode
  • Internet
    • NBN™
      • NBN Fibre Plans
      • NBN Wireless Plans
      • Coverage
    • Other Internet Products
      • Home Wireless Broadband
      • 5G Home Broadband
    • Need assistance? Call sales and support on 13 66 33
  • Mobile
  • TV
  • Business
    • Internet
      • NBN™
      • Fibre
      • Option packs
      • Hardware
    • Phone
      • NodeLine
      • NodeMobile
      • NodePhone VoIP
    • Connecting Offices
      • Case studies
      • Data centres
      • Internode Business Connect
      • Managed equipment
    • Need assistance? Call sales and support on 13 66 33
  • Support

    • Online guides

    • Online tools

    • Network status

    • Accounts and billing

    • Order status

    • FAQ
    •  
      Technical support
      1300 788 233
      Mon to Fri: 7am-12am
      Sat - Sun: 7am-12am
      Central Time (Adelaide)
      Accounts and billing
      1300 889 188
      Mon to Fri: 7am-8pm
      Sat - Sun: 7am-7pm
      Central Time (Adelaide)
      Provisioning
      1300 300 509
      Mon to Fri: 8am-7:30pm
      Sat - Sun: Closed
      Central Time (Adelaide)
  • Moving?
  • Contact
Need assistance? Call sales and support on 13 66 33

  Login to My Internode

Log into:
Forgotten your password?
News & Media
  • Our History
  • Our Network
  • News and Media
  • Follow us online
  • Awards
  • Case Studies
  • Careers
  • Legal


Arrow Up News and Media

Home - About - News and Media - 2008 - November - Article

News and Media

National broadband leader Internode has topped a national ISP customer satisfaction survey by researcher Roy Morgan.

Internode tops customer success poll: Roy Morgan

27-11-2008

In the September 2008 report, which drew on a sample of more than 13,000 during the previous 12 months, Roy Morgan stated that 83.7 per cent of customers reported that Internode had exceeded or mostly met their expectations.

Extending Internode's poll-topping performance in previous Roy Morgan reports, this achievement compares with an industry-average customer satisfaction rate of 66.3 per cent.

Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom.

Announcing its research results, Roy Morgan stated: "Internode had the biggest proportion of customers whose expectations were exceeded or mostly met (83.7 per cent) and demonstrated the biggest increase in satisfaction over the past year (from 74.4 per cent)".

Internode is the largest independently-owned broadband services company in Australia. The company has more than trebled in size during the past three years: It now has more than 350 employees and 150,000 broadband customers nationally, most of whom are outside its home state of South Australia.

Internode managing director Simon Hackett welcomed the research results. "During several years of record-breaking growth, Internode has invested heavily in customer service to meet the expectations of our new and existing customers," he said.

"What’s significant here is that a credible researcher like Roy Morgan independently validates the informal feedback we receive that customers like the experience of being with Internode."




Back to the News List
Share on Twitter
  • Internode
  • About Us
  • Privacy Statement
  • Make a Complaint
  • Legal Information
  • Authorised Representatives
  • © 2025 Internode Pty Ltd
We acknowledge the Traditional Custodians of Country throughout Australia and the lands on which we, and our communities live, work and connect. We pay our respects to their Elders, past, present, and emerging.