From a survey of more than 6000 Australian Internet customers in the six months to September 2010, Roy Morgan reports that Internode remains the market leader with customer satisfaction of 97 per cent. Compared with the six months to March 2010, Internode’s ranking rose from 94.3 per cent while overall customer satisfaction with Internet Service Providers increased just one per cent to 73 per cent
In a separate survey of more than 11,000 respondents, PC Authority reports in its Best Tech Awards 2010 that "a whopping 92 per cent of Internode users were satisfied or very satisfied with the ISP’s customer service". It also noted that 96 per cent of customers would recommend Internode to others. Internode scored a maximum six-star rating for reliability, customer service and overall performance.
Internode is Australia's largest privately owned broadband service provider, with 450 employees and more than 190,000 customers nationally using its internationally-linked IPv6-enabled network. During the past 18 months, the company has repeatedly topped customer satisfaction surveys conducted by independent organisations including Roy Morgan Research, Canstar Blue and Choice.
Roy Morgan Research is a specialist in recontact customised surveys which provide qualitative and quantitative information regarding customers and target markets. This is the fifth time this year that Internode has topped the Roy Morgan poll of broadband customers.