Based on its survey of more than 6000 Australian Internet customers during six months to May 2011, Roy Morgan reports that 93 per cent of Internode customers describe themselves as "Very Satisfied" or "Fairly Satisfied" with its service. The survey estimates the ISP industry average is 74 per cent.
Internode is Australia's largest privately owned broadband service provider, with around 200,000 customers nationally using its internationally-linked, IPv6-enabled network. Since 2008, Internode has repeatedly topped independently-run customer satisfaction surveys conducted by organisations such as Roy Morgan Research, the Australian Broadband Survey, Australian PC & Tech Authority, Canstar Blue and Choice.
Roy Morgan Research specialises in recontact customised surveys, which provide qualitative and quantitative information regarding customers and target markets.