Since 2008, Internode has repeatedly topped independently-run customer satisfaction surveys conducted by organisations such as Roy Morgan Research, the Australian Broadband Survey, Australian PC & Tech Authority, Canstar Blue and Choice.
Based on its survey of more than 6000 Australian Internet customers during the six months to November 2011, Roy Morgan Research reports that 94 per cent of Internode customers describe themselves as "Very Satisfied" or "Fairly Satisfied" with its service.
The Roy Morgan survey reported that the only other ISP with a customer satisfaction rating of more than 90 per cent was iiNet (91 per cent). The survey also noted that Optus and TPG each scored an 80 per cent rating, Telstra Bigpond was 72 per cent while the industry average was 75 per cent.
Roy Morgan Research specialises in recontact customised surveys. Details of this latest survey can be found on their website.