Natural Disaster Support

Internode understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood.

In addition to assistance offered under our Financial Hardship Policy, options available to affected customers include:

• Free connection to alternative premises/accommodation while your home is uninhabitable;
• Free installation of any broadband service (including modem and delivery) at your new premises within 12 months with no change to contract (if relevant);
• The temporary plan downgrade, suspension or cancellation of any broadband service (without penalty);
• Waived additional Mobile Data Block fees on Internode 4G Mobile plans;
• A free replacement modem for your Internode broadband service.
• Retain your Internode mailbox for free for 12 months.

To request assistance or discuss options available to you, please call us on 13 66 33 or make an online enquiry.