Complaints Handling Policy

Your feedback is important to us. We’d love to hear from you if you had an exemplary experience with us or if we didn’t quite live up to your expectations.

How can we help?

We’re here to help, so please get in touch using one of the options below.

 Internode Support
(for help with
technical issues)
Internode Billing
(for help with your
account and services)
Operating Hours
Phone:

1300 788 233

1300 889 188

Support:
7am to 10pm, 7 Days
(Australian Central time)

Billing:
7am to 8pm, Mon-Fri
7am to 7pm Weekends
(Australian Central time)

Online:

Submit an online complaint

7am to 8pm, Mon-Fri
(Australian Central time)

If our customer service teams have been unable to assist you, you can ask that your complaint be referred to Customer Relations, our specialist complaints resolutions team. You may also contact Customer Relations directly as follows:

 Customer Relations
Email:

customer-relations@internode.com.au

Mail:

Attn: Customer Relations, PO Box 2580, Kingston Delivery Centre, Kingston, TAS 7050.

What are your complaint handling processes?

You can download and print our Complaint Handling Policy Print PDF.

For Network Outage Complaints, please download our Network Outage Policy PDF.

To view PDF files, install Adobe Reader on your computer, tablet or phone.

What do I do if my complaint is unresolved after going through the Internode process?

If you’re unhappy with the management of your concerns, you can request that we escalate your complaint.

If we’re unable to agree on a resolution, you can contact an external organisation for support and advice, including the: