Support

Set up Interim Mobile Broadband

We may provide an interim Mobile Broadband solution with a Pocket Wi-Fi® 5 when your nbn connection or fault is delayed by more than 3 days.

Set up your Pocket Wi-Fi® 5

For more details, you can download the Pocket Wi-Fi® 5 Quick Start Guide.

1. Remove the back cover and insert the Nano SIM.
   
   
2. Insert the provided battery and replace the back cover.
   
   
3. You can charge the Pocket Wi-Fi® by connecting the power cable to a computer’s USB port, or to your own 5V/1A USB power adapter.
   
   
4. To turn on the Pocket Wi-Fi®, press and hold the Power button until the screen lights up.
5. Press the Menu button until the Device info option is shown, then press the Power button to select this option. The default Wi-Fi name (SSID) and Password will be shown on-screen—you can use these details to connect devices to the Wi-Fi.
   
   
6. you want to change the Wi-Fi name and password, you can download the tpMiFi app from the App Store or Google Play.

Troubleshooting offline internet

1. Press the Power button to bring the Pocket Wi-Fi® out of Power Saving mode, which turns off Wi-Fi when no devices are connected after 10 minutes.
2. Make sure you're in an area with mobile coverage. Mobile bars are shown in the top-left corner of the screen.
3. Restart the Pocket Wi-Fi®.