Follow the instructions below to set up your Wi-Fi Max Modem for nbn FTTC. First, ensure you have:
- A message from us advising you to plug in your nbn modem.
- 2 electrical outlets near your telephone wall socket.
- A phone cable.
- An nbn Connection Box (NCB)*
- (Optional) 2 additional Ethernet cables to connect devices via Ethernet.
*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn FTTC. If your NCB is missing, please call us on 1300 300 509.
Set up with the My Internet Connect app
You can download the My Internet Connect App (Android / iOS). Don't want to use the app? You can set up without the app instead.
- Open the App and follow the prompts until you get to Check your modem status.
- Use the power cables to connect the Power ports on your modem and nbn® Connection Box (NCB) to power outlets.
- Press your modem’s ON/OFF button.
- Click Next to Connect to your modem’s Wi-Fi.
- Click Open Camera to scan the QR code on your modem's barcode sticker. Once connected, you’ll automatically go to the next step
- Click Enter Your Details Manually to follow the instructions to connect the Wi-Fi, then press Next to continue.
- Follow the steps below to connect your nbn® FTTC.
- Use the phone cable to connect your NCB’s grey Phone port to your phone wall socket.
- Use the ethernet cable to connect your modem's red WAN port to your NCB's yellow Gateway port.
- Got an nbn phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
- Allow 20 minutes for it to boot up and configure automatically.
- Wait for the light on the front of your modem to turn solid green.
No green light? Give us a call us on 1300 788 233 and we'll help you out. - Click Done to continue.
- You’ll be prompted to Enter the Admin Password. This is the Login Password found on the bottom of the modem. Once entered, click Remember Password, then Login.
Note: You’ll be prompted to Change the Admin Password, or Skip to continue. - Allocate a name for your modem or click Skip to bypass this step.
- Connect your devices.
Got extra ethernet cables? You can connect 2 devices to your modem’s yellow LAN ports.
If you want to connect your devices via Wi-Fi, you have 3 options:- Use the Wi-Fi Network name and Password on your modem's barcode sticker.
- Scan the QR code on your modem's barcode sticker (Smartphones only).
- Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.
Set up without the My Internet Connect app
- Use the power cables to connect the Power ports on your modem and nbn® Connection Box (NCB) to power outlets.
- Make sure the electrical outlet for your modem is on and press your modem's ON/OFF button.
- Connect the phone cable from your NCB’s grey Phone port to your phone wall socket.
- Connect the ethernet cable from your modem's red WAN port to your NCB's yellow Gateway port.
- Got an nbn phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
- Allow 20 minutes for it to boot up and configure automatically.
- Check the light on the front your modem. If it’s solid green, you can start connecting your devices and getting online.
No green light? Give us a call us on 1300 788 233 and we'll help you out.
- Connect your devices.
Got extra ethernet cables? You can connect 2 devices to your modem’s yellow LAN ports.
If you want to connect your devices via Wi-Fi, you have 3 options:- Use the Wi-Fi Network name and Password on your modem's barcode sticker.
- Scan the QR code on your modem's barcode sticker (Smartphones only).
- Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.
Your modem will automatically connect your devices to the best Wi-Fi network possible. Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving WiFi Signal.