Smart Modem Gateway VX220-G2H

Follow the instructions below to set up your Internode NBN HFC.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • 2x electrical outlets near your cable wall socket.
  • An Ethernet cable.
  • A coaxial cable.
  • An NBN Connection Box (NCB)*.
  • (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to the NBN HFC. If your NCB is missing, please call our Provisioning Team on 1300 300 509.

  1. Connect the power cables from your NBN Connection Box and modem's Power ports to electrical outlets.
  2. Connect the included Ethernet cable from the UNI-D1 port on your NBN Connection Box to your modem's blue WAN port.
  3. Make sure the electrical outlets for your NBN Connection Box and modem are both on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.

Smart Modem Gateway-Led-wan

  1. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  2. If you wish to use your Internode NBN Phone service, plug a compatible handset into the green PHONE port on your modem.

Smart Modem Gateway-plugin-hfc

  1. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.

Smart Modem Gateway-barcode

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.