Support

Set up the Mobile Backup feature on the Wi-Fi Max Modem

The Wi-Fi Max modem has a Mobile Backup feature, which helps keep you connected even if your main internet connection goes down. You can set up to 3 mobile devices (like smartphones or tablets) to act as backup internet sources.

Here's how it works:

• Connection Drops: If your regular internet stops working for any reason.
• Mobile Backup Kicks In: You simply turn on the personal hotspot on one of your pre-configured mobile devices.
• Automatic Switch: Your modem will detect the hotspot and automatically switch to using your mobile data to keep your home or office online.

This means no interruptions to your work, streaming, or browsing—even during an outage.

Select one of the links below to jump to a query:

• From the My Internet Connect App
• From the Modem Dashboard
• Enabling your personal hotspot on your mobile devices
  • Samsung (Android)
  • Google (Android)
  • iPhone (iOS)
  • OPPO (ColorOS)

From the My Internet Connect App

1. Open the App on your device.
2. Tap on the settings icon.
3. Under Network Management, select Mobile Backup.
4. Switch the Mobile Backup toggle to the on position.
5. Select Add A Mobile Backup.
6. You'll get the options Searching For Nearby Network or Manually Add Network.
   • If you select Searching For Nearby Network: you’ll be prompted to Enable Hotspot for Search. Once you switch on your mobile hotspot, this should appear in the list provided. Choose your personal hotspot from the list and enter the password.
   • If you Manually Add Network, you’ll be asked to enter the Name and password for your mobile hotspot.
7. Tap Save at the top right of the screen to save your settings.

From the Modem Dashboard

1. Open your web browser and go to 192.168.1.1.
2. Log in with the default password found on the modem's barcode sticker or use your custom password.
3. From the left pane, click Network.
4. Under WAN, select Backup WAN.
5. Check the Backup WAN Enable tickbox
6. Enter your mobile Hotspot Name in the Wi-Fi name 1 field.
7. Enter your mobile Hotspot Password in the Wi-Fi Password 1 field.
8. Hit Save Settings.

Enabling your personal hotspot on your mobile devices

Samsung (Android)

To use the Mobile Backup feature on your Samsung Mobile device hotspot you will need to disable the Wi-Fi.

• Go to Settings.
• Tap on Connections > Mobile Hotspot and Tethering.
• Tap Mobile Hotspot and toggle it ON.
• Tap Configure to set network name, password, and band.

Google (Android)

• Go to Settings.
• Tap Network & Internet > Hotspot & tethering.
• Tap Wi-Fi hotspot.
• Toggle it ON and configure the hotspot name and password.

iPhone (iOS)

• Go to Settings.
• Tap Personal Hotspot (or Cellular > Personal Hotspot).
• Toggle Allow Others to Join to ON.
• Set or view the Wi-Fi password

OPPO (ColorOS)

• Go to Settings.
• Tap Connection & sharing > Personal hotspot.
• Toggle Personal hotspot to ON.
• Tap Personal hotspot settings to configure SSID and password.