Using Internode Broadband
- What is my username, password, and email address?
- How can I change my password?
- When does usage metering 'clock over' to zero again?
- When does shaping occur and when is it reset?
- How often is the Internode usage meter updated?
- What usage meters are available?
- Your bill says I downloaded a lot of stuff, and I don't think I really did!
- Do I really need to use line filters?
- Can I share my Internode broadband connection between multiple computers?
- Does Internode allow simultaneous logins on broadband services?
- I have a static IP address, but I'd like to use a dynamic IP - is this possible?
- Can I run a server on my Internode dynamic IP address service?
What is my username, password, and email address?
Your login and email details will be provided at, or before, connection of your broadband service.
- Your broadband username will be in the format: username@internode.on.net
- Your email address will also be in the format: username@internode.on.net
- Your broadband and email password will be provided along with the username.
If you have lost or forgotten your login information, click here to retrieve your password.
How can I change my password?
You can change your password by visiting the tools section on the Internode website, and selecting "Change My Password".
NOTE: changing your password affects two things:
- Your password for access to your broadband account (username@internode.on.net)
- Your password for access to your internode.on.net email box
We encourage you to change your password frequently, especially if you suspect someone else may have your password. Your password is the key to your services - don't disclose it to anyone - including Internode!
When does usage metering 'clock over' to zero again?
Your broadband usage is measured against the plan you have chosen on a calendar monthly basis.
All broadband services have a monthly "rollover" day - when the billing cycle restarts for the next monthly period. You can check your rollover date in My Internode, or by using one of the usage meters available for download.
Usage metering is not real time. Under normal circumstances, we update your usage total at approximately hourly intervals. However, under some circumstances, metering can be up to 2.5 hours behind actual usage, or may be delayed further (such as during overnight processing).
You should expect rollover anywhere between 11.30 p.m. and midnight (Adelaide time). Because of this, we recommend that you avoid downloading 'right up to the wire' at the end of the billing period. There is a chance that metering delays may mean you run right over your limit and get either 'excess shaped' (residential broadband plans), or incur excess charges (Business ADSL and Business Pack services).
We are sorry, but we can't avoid that risk if you wish to use your account absolutely up to the limit, absolutely right at the last hour of your monthly period.
When does shaping occur and when is it reset?
Shaping occurs (on plans with speed shaping) when you exceed your download limit before the end of your month.
Shaping is applied to your service soon after you exceed your download limit, and resets in the early morning of your rollover date - typically between midnight and 6.00 a.m. Adelaide time. If you purchase a Data Block, you will be unshaped when it gets applied to your quota.
NOTE: a brief disconnection and reconnection is normal when shaping is applied or removed.
How often is the Internode usage meter updated?
Usage metering is not real time. Under normal circumstances, we update your usage total at approximately hourly intervals. You don't need to log off your Internet session - it will update all by itself.
Under some circumstances, metering can be up to 2.5 hours behind actual usage, or it may be delayed further (such as during overnight processing).
What usage meters are available?
Internode offers an online usage meter. Simply log into My Internode and check "Broadband Usage & Stats". This provides the most up to date and detailed data on your Internode account usage.
Alternatively, there are a number of usage meters available to download - written by members of our customer base!
Your bill says I downloaded a lot of stuff, and I don't think I really did!
There are many reasons your usage may be more than you think you actually used:
Overheads:
All downloads have overheads - for instance, each packet of 'payload' data includes header information used to successfully deliver that data - like the address on an envelope sent in the mail. Depending on how/what you are downloading, there may be additional overheads: for instance, the BitTorrent protocol may download multiple redundant copies of parts of your file in the process of assembling the complete file. Overheads are unavoidable and completely normal - without them you'd be unable to download any data in the first place!
Unsecured WiFi:
Significant downloads can be caused by neighbours piggy-backing on open wireless networks. If your broadband modem/router allows wireless connections, make sure it is secured with a WPA2-PSK password, or turn wireless off entirely if you don't use it.
Automatic Software Updates:
Many automatic software updates happen in the background and may occur without you noticing. Additionally, bugs in some vendors' 'automatic update' facilities may result in your computer downloading the same update, over and over.
Viruses and other Malware:
If your computer has been affected by a virus, is being used as an 'open relay' (moving spam for third parties), or is otherwise 'broken into', large amounts of data can be moved by your computer very quickly. Ensure your computer is up to date and scan your computer for viruses regularly.
Background noise on the Internet:
Any system connected to the Internet will receive some connection attempts from other Internet users - some malicious, and some not. These connection attempts are delivered to your router (which drops those packets), but as they were delivered to you (and as we don't edit your Internet access) they will be counted by Internode as downloads. This generally does not account for significant use, but is helpful to be aware of, and can be reduced by enabling our Network Firewall.
If you see significant unexplained usage, please contact our Support Team.
Do I really need to use line filters?
Yes, if you have an ADSL service, you must use line filters. ADSL can work without filters, but not reliably, and not always.
You need a filter/splitter between each non-ADSL device (phone, fax, answering machine, etc), and your telephone line. If your devices are not properly filtered, you may experience line noise on phone calls, internet drop-outs during phone use, or loss of Internet connection. Internode recommends installation of a Central Filter/Splitter by a licensed technician.
Can I share my Internode broadband connection between multiple computers?
Yes, you can share your connection amongst multiple computers at your home or office. Most broadband modem/routers manage your connection to the Internet, and act as an automatic connection sharing device - simply connect your PCs, laptops, or other devices to the wireless network or the Ethernet ports on the back of the modem/router.
Does Internode allow simultaneous logins on broadband services?
This depends on your broadband plan and service:
Current Internode ADSL Plans
All current Internode ADSL plans are designed to be used only at the physical location you specified during sign up. Of course, you may have multiple users sharing this single connection - through a single router login.
Use of a current generation Internode ADSL plan/quota in multiple physical locations concurrently is not permitted. Where such usage is detected, Internode may apply appropriate technical controls, or may charge hourly excess usage billing at its discretion.
On some service types and in some physical locations, it is technically possible to operate concurrent PPP connections from the same single physical site, sharing a single broadband attachment point to do so. Where this works, you are welcome to do this - however, please do not rely on this capability as it is not available in all locations and my cease to work in the future, without warning, in some or all locations where it does currently work.
To use this feature simply adjust your username from username@internode.on.net to username@dynamic.internode.on.net.
Access Platform Limitations
Please note, this feature is not supported on some of our access platforms.
I have a static IP address, but I'd like to use a dynamic IP - is this possible?
You can use a dynamic IP address by switching your username in your ADSL modem/router:
To use a dynamic IP address, change your username from:
username@internode.on.net
To:
username@dynamic.internode.on.net
The 'dynamic' part tells our servers to set a dynamic IP address instead of your assigned static IP.
Access Platform Limitations
Please note, this feature is not supported on some of our access platforms.
Can I run a server on my Internode dynamic IP address service?
You are welcome to run a server, but be aware that some plans are not designed for this, since they have a ‘dynamic IP address’, which varies over time.
If you run a mail server and it becomes a spam relay, we will terminate your connection with extreme prejudice and without warning - until your computer is no longer a spam relay. This may also occur if your computer is compromised and becomes a robot (or "zombie"). The price of freedom is eternal vigilance (or something).