Internode :: Support :: FAQ :: Contacting Support

Internode prides itself on exceptional customer service - it is one of the most important things we do. There are a number of ways to seek support:

Contact our Support team through our online contact form.
Call our Support team during listed support hours.

What we support:	What we do not support:
Setup, configuration, and troubleshooting Internode products and services (for example, ADSL, NodeMobile, Fetch TV, etc). Configuration of hardware purchased from Internode (hardware not purchased from Internode receives "best effort" support). Setting up and troubleshooting supported email clients for Internode email addresses. Billing queries regarding Internode services. Support for Personal Webspace.	Advanced router configuration including port forwarding, firewall rules, and MAC filtering - contact your router's manufacturer for support. Mail server software. Peer-to-peer and file-sharing software. VPN configuration. Configuration of games consoles. Computer software or hardware problems (faulty computer components and software errors).

What we support:

What we do not support:

Setup, configuration, and troubleshooting Internode products and services
(for example, ADSL, NodeMobile, Fetch TV, etc).
Configuration of hardware purchased from Internode (hardware not purchased from Internode receives "best effort" support).
Setting up and troubleshooting supported email clients for Internode email addresses.
Billing queries regarding Internode services.
Support for Personal Webspace.

Advanced router configuration including port forwarding, firewall rules, and MAC filtering - contact your router's manufacturer for support.
Mail server software.
Peer-to-peer and file-sharing software.
VPN configuration.
Configuration of games consoles.
Computer software or hardware problems (faulty computer components and software errors).

When contacting our Support Team, please include some information about yourself (such as your name and username) and the nature of your problem. This will assist us in identifying and troubleshooting your product/service.

Your issue should be addressed in a timely manner by our staff. You also have the option to escalate should you need to - for more information, see Complaints Handling.