Internode is committed to providing excellent service and protecting your personal information is important to us. This statement explains how we collect, use, share and hold your personal information.
Internode collects personal information from our customers including the type of information required to provide our services such as your name, address, date of birth, gender, contact details, payment information, credit information, driver’s licence number, usage data, Internode username, password and voice password.
If you don’t provide all or part of the personal information we require, we may not be able to provide you with the relevant services.
Internode usually collects personal information about you directly. For example, we collect personal information when you provide information to us by phone, email or social media, or when you enter your personal details on our websites.
We may also collect information about you indirectly, including from:
Your personal information is collected and used by Internode so we can go about our day-to-day business of providing you awesome customer service.
For example, to:
We may need to share your personal information to organisations outside Internode, for example, with:
There are some circumstances where Internode may provide your personal information to an organisation located outside of Australia. These organisations work with us to provide professional services in software development, systems and technical support, data storage, marketing and product development. The countries these organisations are based in include: Singapore, the United Kingdom, the United States of America, China, Indonesia, the Netherlands, and the Czech Republic. We ensure that these companies take the security and confidentiality of your personal information as seriously as we do.
We keep customer information on controlled systems, which are secure against unauthorised access. Proof of identity is always required before personal information is disclosed to any person, including the specific customer. We take particular care with credit card details, which are not stored unencrypted in Internode systems.
The data collected from cookies (or similar technology) our Websites use is anonymous and is not matched to any identified individual. You can usually remove or block cookies and opt-out of interest based tracking by using the settings in your web browser application or mobile device, however it may affect your ability to use the website.
The Google Analytics Opt-out Browser Add-on can be used to make sure your data isn't being captured by Google Analytics, and you can also opt-out from interest based advertising when using Google products. If you opt out you will still see advertising when using Google products but it will not be interest based advertising.
We maintain and update the personal information we hold as it becomes necessary, for example when our customers inform us that their personal information has changed. A customer can request to opt-out of certain communications and make changes to their personal information directly through My Internode, or by contacting us at firstname.lastname@example.org or by calling 13 66 33.
Please contact us if you wish to access or correct personal information that we hold about you.
If you have any queries concerning this privacy statement, please contact us by calling support on 13 66 33 or email email@example.com. Any privacy complaints will be handled in accordance with our complaint process.
Date: 20 February 2015