Terms and Conditions
- Setting up an Internode NBN Fixed-Wireless Broadband Service
- Critical Information Summary
- Total Minimum Cost
- Hardware Requirements
- General Terms and Conditions
- Specific Terms and Conditions for NBN Fixed-Wireless
Subject to the below terms, there are no standard setup fees or early termination charges for this product. Your only commitment is the 'one month rolling contract' that is inherent in paying one month's rental in advance on your service.
Existing Internode customers can also transfer to the NBN - at their existing address - and choose to roll over the remainder of their contract, with no early cancellation charge for their ADSL service.
|Contract Option||Setup Charge||Comment|
Any cabling that is required in your premises beyond the network boundary point is your cost and responsibility.
Additional charges may apply for some NBN service installations, see Other Fees below for details.
|New Customer to Internode:
|$0||This option provides complete flexibility, with no long term contract commitment.|
|Existing Internode Customer:
|$0||Existing Internode customers who are out of contract can switch to the NBN at the same address with no setup fee, and no re-contracting required.|
|Existing Internode Customer:
In an existing contract with Internode
|$0||Customers can roll over an existing Internode ADSL contract (without an early cancellation charge for ADSL) to the NBN at the same address.|
Please refer to the Transfer page for more information on transferring to the NBN.
- There are no specific cancellation charges for this product on a Monthly Contract.
- Cancelling your broadband service will also cancel any other Internode products you’ve purchased that are only available when bundled with broadband. If those products have their own contract, you are liable for their associated early cancellation charges.
Your broadband requirements may change over time, so you're not locked in to a particular broadband speed or monthly quota.
- There are no once-off charges to move to another NBN plan speed or monthly quota.
- You can request plan changes at any time via our online plan change tool, whether you are within a contract term or not. Your plan change will take effect at the start of your next billing period.
- Remember you can use Data Blocks if you need an instant quota upgrade.
- See our Typical Usage guide for help estimating your monthly Internet usage requirements.
The Critical Information Summary contains plan and pricing information for NBN Fixed-Wireless.
- Download the current Critical Information Summary for NBN Fixed-Wireless
- View archived Critical Information Summaries for NBN Fixed-Wireless
The total minimum cost depends on the setup option and plan that you select, as shown in the following table. If you need to purchase equipment or arrange premises cabling, then your total costs may be higher.
The following table shows the total minimum cost on a monthly contract for each plan.
|NBN Fixed-Wireless Broadband Plans||100 GB||500 GB||Unlimited GB|
* Typical Evening Speed indicates download speeds between 7pm-11pm. Actual speed may vary due to access method, network, device and more.
The Total Minimum Cost represents 1 month of NBN plan rental. Data blocks and option packs are additional. An additional once off $300 nbn New Development charge applies if your premises is identified by nbn as being within the site boundary of a new development.
|Bronze Plans (nbn12)
Basic typical evening speed *
|Silver Plans (nbn25)
Basic typical evening speed *
You will require an Ethernet router to connect to the National Broadband Network. If you don't already have a suitable device, Internode can sell you a suitable device at additional cost.
We will deliver your service to the Network Boundary Point. For NBN Fixed-Wireless services, this is defined as the physical port or 'UNI' on the NBN Network Termination Device.
Cabling beyond the Network Boundary Point is your responsibility. You may incur charges for any installation, repair, or any other work required in relation to any such cabling.
All quoted pricing includes GST.
Your Agreement with Internode
When you apply for Internode NBN Fixed-Wireless Broadband, you should be aware that you are entering an agreement with Internode.
When you sign up for a service you agree to the Internode Customer Relationship Agreement and Internode NBN Wireless Service Description. These are Internode's standard terms and conditions for the Internode NBN Fixed-Wireless Broadband service.
In addition if you select the Business Pack option you also agree to the Business Pack Service Description.
The Performance of NBN Fixed-Wireless Broadband Services
When connected on a service with (for example) a 12/1 Mbps interface speed, you should not expect that everything that you download from the Internet will be received by you at 12 Mbps!
NBN New Development Charge: $300
Additional once off $300 NBN New Development charge applies if your premises is identified by nbn™ co ltd as being within the site boundary of a new development. To confirm if this fee applies for your new premises, contact Internode Sales on 1300 626 669. For more information, see our FAQ.
Incorrect Callout Fee: $297
Where we attend your premises to repair a fault reported by you, but we determine that there is no fault or the fault is caused by Your Equipment, we may charge you a fee of $297 for attendance. You may be charged additionally for any extra materials used to repair Your Equipment or labour beyond 2 hours.
Other NBN fees and charges
We may be charged for the below activities. Where we incur these charges, we may bill those charges to you. However, we will notify you of these charges before doing the work or when you make your appointment. We will only proceed with the activity if you agree to pay these charges.
- non-standard installations;
- subsequent installations;
- additional installations;
- changes to installations;
- cancelled appointments
- missed appointments (where you are not in attendance at the Premises at the agreed appointment time);
- repair, modification or removal of equipment;
- invalid faults (where you report a fault with your Service, and the issue is not with NBN Equipment);
- central splitter installations (where requested by you or required to resolve performance issues with your Service); and
- restored orders (where you ask for an order that has been put on hold to be reinstated).
We have highlighted below some of the important limitations of the Internode NBN Broadband service:
- No resale of bandwidth
Internode Broadband services provide access for personal and immediate family or business use only.
- Single location only
Internode Broadband services are designed to allow one concurrent router login on one specific physical connection (you can of course have multiple users sharing this connection). Logging in at a different physical location to the location associated with the connection may fail to work, or may incur an additional cost of $1 per connected hour.
- Dynamic IP address
A dynamic IP address is supplied by default. If you need a static IP address, select a Power Pack or Business Pack option. IPv6 addressing is also available if supported by your equipment.
- Uploads + Downloads
The monthly quota allocation on Internode NBN Broadband services is counted as the sum of both uploads and downloads.
- No Unmetered Data
The current NBN Wireless plans (released 21/07/2016) and the previous NBN Wireless plans (released 16/12/2015) are not eligible for any unmetered data inclusions. All data on these plans is counted as metered usage of your monthly data quota.
- Definitions (in accordance with Australian ISP conventions):
- 1 MB or 1 Mbyte is 1 Megabyte = 1,000,000 bytes.
- 1 GB or 1 Gbyte is 1 Gigabyte = 1,000 Megabytes.
- 1 TB or 1 Tbyte is 1 Terabyte = 1,000 Gigabytes.
Billing and Notifications
Invoices, Internode Bulletins, and usage warnings are sent to your Internode email address or nominated billing address. When your service is activated, you'll receive a configuration sheet with the details of your Internode email address.
If you have ordered hardware you will be required to pay for it by credit card before it is sent to you. As per the Internode Customer Relationship Agreement, payment for all recurring charges is required monthly in advance. This means that your first invoice will have the setup fee (if applicable) and the monthly plan fees for your service for the first 2 months. Billing will begin within 7 days of the service being provisioned by our carrier, or earlier if you have registered a successful login.
No charges apply until the service is confirmed as deliverable by our carrier.
Posting of paper invoices is available, but discouraged for environmental reasons. If requested, this will attract a $1.50 surcharge per invoice. Surcharges also apply to credit card payments. Full details on surcharges and payment options are available on our Accounts and Billing pages.
There are some unique terms and conditions associated with NBN Fixed-Wireless services. These do not apply to NBN FTTP, NBN FTTN, or NBN FTTB services.
- You must obtain the consent of the property owner to have the NBN Fixed-Wireless installation performed.
If you are not the property owner, you will need to obtain the property owner's written consent (dated and signed), and be able to provide that to Internode upon request.
- NBN Fixed-Wireless services are available to single dwelling units (SDUs) and multiple dwelling units (MDUs) in areas covered by the NBN roll-out. Please note that MDU addresses may take longer to become available due to additional cabling requirements.
- The NBN Fixed-Wireless installation will be performed during business hours, and you will need to be home to provide access for the installation technicians. The installation includes an external antenna and an internal network termination device, which requires a standard 240V AC power outlet.
- The cabling that is required in your premises beyond the wireless network termination device is your cost and responsibility, as is the provision of a suitable 240V AC power outlet.