Have Internode's trading terms changed?

Internode's trading terms have not changed. They remain 28 days from date of invoice, and an account will remain in "normal" credit status until the 28 day period has expired.

Will I receive a reminder?

If an account is not paid within 28 days from date of invoice it is in default, and a "First and Final Notice" will be sent out via your normal billing method (e-mail, fax or post) as well as via post (if this is not your normal billing method). This notice will stipulate the amount and date that payment must be received by in order to maintain system connectivity.

What will happen if payment is not received by the date specified on the First and Final Notice?

If payment is not received by the date specified on the First and Final Notice, a suspension of service will occur, and a suspension notice will be sent out. Suspension of service means that all services under a particular account will be temporarily suspended (disconnected) until such time as the default amount has been received by Internode Systems Pty Ltd.

If my account gets suspended, do I still need to pay for this period?

If your account goes into suspension due to a default on the account, you will still be required to pay for the service during this period of time. The suspension on the account has occurred due to non-payment, and as such no credits will be issued for the suspended time period.

How does a suspension of service work?

Suspension of services affects all services under an account. This means that when an account remains unpaid after the date specified on the First and Final Notice, all services will be temporarily disconnected.

If Suspension occurs, How Can I Get my Services Reinstated?

If an account goes into suspension status, payment of the default amount must be received to remove this suspension. Payment can be made any time via credit card using either our online payment gateway located or via our Pay By Phone service on 1300 553 233. Payment can also be made via cheque, cash or money order.

Payment made via credit card will automatically be updated to our billing system, and your services will be re-instated within 2 hours of payment being received. If paying via cash, cheque or money order, payment will need to be received by Internode and applied to your account. Services will be re-instated within 1 hour of the processing of this payment.

What do I do if I have a query with my account or bill?

If you have a query with your account or invoice, you can contact our Accounts Department to discuss this. The accounts department is opened Mon-Fri 8am-6pm CST. Click Here for Contact Details

If I Query my Account, Will I Still Get Suspended?

All account or invoice queries should be addressed within the 28 day normal trading period. All queries will be responded to as soon as possible, and should not impact on the date of payment. In a rare situation where an issue requires investigation that may proceed further than the 28 day trading period, an extension may be granted.