Your Internet plan determines the basic features of your service, including the amount of monthly data available to you, and your shaping speeds. Plans also allow special features - such as a static IP, or priority business support - by adding an Option Pack.

Which plan am I on at the moment?

There are a couple of ways to check your current plan. One way is to check your invoice: your current plan will appear on the second page.

You can also view your current plan online through My Internode:

1. Log in to My Internode using your Internode username and password.
   (Lost your password? Click here!)
2. Select Account Info and Bills under My Account in the menu.
3. Select Internet Access Plan from the menu options across the top of the screen. This will display your current plan.

How do I determine the best plan for me?

Before choosing a new plan, it is a good idea to find out how much data you use each month, and what features you will need.

There are a few ways to monitor your monthly data usage:

• Check your usage online using My Internode.
  To do this, log in to My Internode, then select ADSL Usage and Stats from the menu. This provides the most up to date and detailed information on your broadband usage.
• Check your usage directly on your computer, using a Usage Meter utility.
  There are several usage meter programs available for download on our Usage Meter page.

We will also email you (at your billing address) if you are getting close to your monthly quota.

For help estimating your montly usage needs, see our page on typical usage. Once you know how much monthly data you will need, find out which ADSL plans are available in your area by checking our ADSL2+ Roadmap or our ADSL Coverage Checker.

Finally, you can add additional features through our Option Packs. These features include static IP addresses, free uploads, or priority business support.

How do I change plan?

Once you've decided on a new plan, request a plan change online through My Internode.

How to change an ADSL or Fibre to the Home Plan:

1. Log in to My Internode using your Internode username and password.
   (Lost your password? Click here!)
2. Select Change Broadband Plan from the menu.
3. You will see a summary of your current plan. Click Next to continue.
4. If you have a Fibre to the Home service, select the speed you would like.
5. Select the plan you would like, then click Next.
6. If desired, select an optional Power Pack or Business Pack. You can also use this page to remove option packs. Once you have made your selection, click Next.
7. A summary of your changes will appear. This will show:
   • when the new plan will take effect
   • a comparison with your old plan
   • important notes about your plan change
   Select I agree to the important notes about my plan, as outlined above
   then click Submit Plan Change.

How to change a NodePhone Plan:

1. Log in to My Internode using your Internode username and password.
   (Lost your password? Click here!)
2. Select Change NodePhone Plan from the menu.
3. Choose a new plan from those listed, and click Next.
4. A summary of your changes will appear. Click Submit Plan Change.

How to change Fetch TV Plan:

1. Log in to My Internode using your Internode username and password.
   (Lost your password? Click here!)
2. Select Manage Fetch TV service from the menu.
3. Choose a new plan from the drop-down list at the top of the screen, and click Change Plan.

Alternatively, you can contact our Billing Team to arrange a plan change.

NOTE: If you are moving house/business, you will need to contact our Sales Team so they can arrange the connection at your new home. Likewise, if you are changing the type of connection you have - e.g., from standard ADSL to Naked ADSL - you will need to contact our Sales team.

What can I expect when I change plans?

When will my plan change occur?

Plan changes do not happen instantly: your plan will change on your service rollover date.

Once you have requested a plan change, you will be sent an email (to your billing address) stating when the change will take effect.

What will I see on my invoice when I change plan?

Because Internode bills all base monthly fees in advance, you will see an adjustment on your invoice. The adjustment will appear similar to this:

If your new plan has the same monthly fee
The adjustment will be for $0.00.

If your new plan has a lower monthly fee
Your adjustment will apply a credit for the difference between your old plan and your new plan. For example, if your new plan costs $10 a month less than your old plan, you will see a credit for $10. This refunds you the $10 you already paid for the month on your previous invoice.

If your new plan has a higher monthly fee
Your adjustment will charge you the difference between your old plan and your new plan. For example, if your new plan costs $10 a month more than your old plan, then you will see a charge of $10. This makes up the difference for the month you already paid for at the lower price.