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National Broadband Network (NBN)

Transferring to an NBN Fibre to the Building or Fibre to the Node service? Learn how to transfer, what to expect on installation day, and more!

Transferring to NBN Fibre to the Building or NBN Fibre to the Node

How do I transfer my ADSL to NBN FTTB/FTTN?

Visit our NBN plans page and enter your address to see if the NBN is available in your area. If it is, simply sign up online or call us on 13 66 33. We'll discuss your order with you, including appointment preferences. Once NBN Co confirms your appointment, we'll send you an email or SMS.

It's important to consider if you need a phone service, because your current landline phone will be cancelled automatically when the copper line is converted to NBN FTTB/FTTN. To avoid losing your phone number, simply transfer your phone service to NBN Phone when you sign up.

 

Can I transfer an existing NBN FTTB/FTTN service to Internode?

Yes. Sign up online, and choose the option to transfer your existing active NBN service from another provider to Internode.

Please note that your previous provider may charge contract break fees and/or service disconnection fees, under their contract with you. Internode is not responsible for - and has no control over - those fees.

 

How will upgrading to NBN FTTB/FTTN affect my existing services?

Your current landline telephone and ADSL service will be cancelled automatically when your line is converted to NBN FTTB/FTTN.

If you would like to keep your current phone number, you will need to transfer it to NBN Phone. You'll need to do this when you order your NBN FTTB/FTTN service. If you don't transfer your number, it will be lost.

 

Can I connect to NBN FTTB/FTTN and keep my existing services active?

Yes. Instead of converting your current copper-based services, you can choose to have a second NBN FTTB/FTTN service installed. This is called a "subsequent installation", and a $297 fee applies to set up this separate service. Whilst this is available, we recommend converting an existing service.

 

Will there be any downtime while I switch from ADSL to NBN FTTB/FTTN?

Because your existing copper line will be cut-over to NBN FTTB/FTTN, there will be some downtime during the switch. For a standard installation, this is between 15 minutes to a couple of hours while the technician completes the work. This may take longer if there is extra work required.

We also recommend that you have a VDSL2-capable router ready, so it can connect once you're cut-over to NBN FTTB/FTTN. If you don't have a VDSL2-capable router, you can purchase a compatible router as part of your Internode NBN order.

 

How long does it take to get connected to NBN FTTB/FTTN?

Installation time-frames vary, but are typically between 5–20 business days.

 

Will I need to be at home on installation day?

In most cases an NBN installer won't be required. The work to install NBN FTTB/FTTN will be performed outside your premises. Sometimes attendance will be required to check connectivity to your premises or if a new copper line or wall socket is required. We'll let you know ahead of time if you need to be at home for your installation.

 

What needs to be installed in my home?

There's no special equipment that needs to be installed in your home. You'll use the same wall socket that you previously used for traditional phone and ADSL services.

  • If you're in a Fibre to the Building area, the installation work will be done at your building's Main Distribution Frame (MDF). This is usually in your building's basement, or in a locked telecommunications cabinet. From there, the building's internal copper cabling connects the MDF to the wall socket in your premises.
  • If you're in a Fibre to the Node area, the installation will be done at a node in your street (or a street nearby). From there, a final stretch of copper cabling connects the node to your premises, terminating at your wall socket. If you live in a unit, the copper cabling may connect to an MDF (usually near the first unit).

If you have an MDF, in most cases the connection will use existing cabling from the MDF to your premises. However, in some cases, existing cabling may not be present or suitable. If existing cabling can't be used, you will need to arrange - and pay for - a licensed cabler to connect the service from the MDF to your premises. This is entirely your responsibility. Remember to include your building or strata manager in this process, as the MDF room or cabinet is usually locked!

If existing cabling can't be used, we'll send you details on where the service is connected at the MDF. Your cabler may need this information to correctly connect your service, so keep it handy.

 

Can I keep my telephone number?

Yes, but you will need to transfer your number to NBN Phone to keep using it. You'll need to order the transfer when you order your NBN FTTB/FTTN broadband.

 

NBN FTTB/FTTN has been rolled out to my area - do I have to switch?

Yes, once NBN FTTB/FTTN is available in your area we recommend switching as soon as possible.

The copper network will be turned off approximately 18 months after the NBN is first activated in an area. This may happen sooner in some areas, particularly in NBN FTTB areas. If you're already connected to NBN FTTB/FTTN, there won't be any disruption to your services when the copper is disconnected.

Once NBN FTTB/FTTN has been enabled in your area, you won't be able to order any new copper-based services - including telephone services, ADSL2+, or Naked ADSL2+.

We acknowledge the Traditional Custodians of Country throughout Australia and the lands on which we, and our communities live, work and connect. We pay our respects to their Elders, past, present, and emerging.