But be careful - it can be expensive! Please make sure you read and understand the charges and rates applicable to your destination country.
- International Roaming - Some Key Points
- Charges for International Roaming
- Instructions for International Roaming
- Calling International Roaming services
- Receiving Calls and Messages while International Roaming
- Making calls while International Roaming
- Messaging and Data while International Roaming
- Messaging and Data while International Roaming
- Using VoiceMail While Overseas
- Alternatives to International Roaming
Using your mobile phone overseas attracts significantly higher rates than standard NodeMobile charges:
- All call and data charges while roaming are excluded from your monthly included value amounts.
- Using Social Media while overseas is not included in your plan - this includes photo uploads and downloads - charges apply to all data sent & received.
- Charges also apply for both making and receiving calls when roaming overseas.
- You should check your handset's compatibility with mobile frequencies in use on any overseas networks you intend to use - operators used in specific countries are available on Optus's International Operators list.
- Charges, network quality, coverage and capability can vary greatly from country to country.
While you are roaming overseas, usage details may take days or weeks to reach Internode, meaning you may not receive timely usage warnings. Regardless, you are responsible for all charges made on your service when overseas.
These vary depending on the country, with three global 'zones' that define the applicable rate. Please refer to the Roaming Rates page for details.
Roaming rates are subject to change without notice, due to fluctuations in international currency exchange rates and changes to charges imposed by overseas networks.
International roaming is disabled by default on a NodeMobile service, for security and spend management reasons. So before you travel you'll need to have it enabled, by calling us on 1300 304 718. Internode offers both Temporary (90 days) and Permanent enablement of International Roaming.
Once the service has been enabled on your mobile account, follow the below instructions for use while travelling overseas:
- On arrival, turn on your mobile device. Most mobile handsets will use the AutoRoam feature to connect to a compatible network.
- If the connection is successful, the Network name will be displayed in the Operator field of the handset display.
- If the network is not displayed, or you wish to change network, use the Manual Network Selection option on your handset.
Not all countries use the same technology found in Australia. Some networks may not offer the same services (such as web browsing), so your phone may not function the same way it does in Australia. However, in most countries you should be able to use SMS, and make and receive phone calls.
If you are in Australia, and a friend or family member is overseas with their Australian mobile service, there is no need to change the way you would dial them.
Simply enter their mobile phone number as you normally would, for example, dial 0412 345 678. You will be charged the standard rate to call a mobile phone from your service.
There's a slight change to the way you would normally dial. Enter the mobile number as you would to call Australia, including the Australian international access code +61 minus the "0" of the mobile number.
Example: Instead of dialling 0412 345 678, dial +61412 345 678.
There is nothing different about the process of answering a call or receiving an SMS or MMS when you are international roaming.
- Be aware that receiving voice calls on your Australian mobile phone while overseas will be charged at the Roaming Rate - Receiving Voice Calls for the country that you are in.
- Similarly charges apply to receive a video calls on your Australian mobile phone while overseas - refer to Roaming Rate - Receiving Video Calls for the country that you are in.
- There is no additional charge to receive an SMS while international roaming.
- A charge applies (depending on zone) for receiving an MMS, plus a data fee - refer to Roaming Rate - Receiving MMS for details.
Dial the number as it is found locally including any area codes.
Simply make calls as if you are using a local mobile phone service; these will be charged at the Roaming Rate - Local and International Voice Calls for the country that you are in.
Ensure that you are using the international access prefix (+), followed directly by the country code you are attempting to dial.
These calls will be charged at the Roaming Rate - Local and International Voice Calls for the country that you are in.
- This includes calls to Australia, as well as calls to another Australian mobile phone that is also International Roaming.
Remember that if you are calling Australia, delete the '0' in the state or territory area code (for example, calls to a South Australian number would start +618).
Video calls are charged on a similar basis, using the Roaming Rate - Local and International Video Calls for the country that you are in.
SMS messages are charged according to the zone you are in and charged per 160 characters or part thereof. For more information see the Roaming Rate - Sending SMS.
Likewise, MMS messages are charged according to Roaming Rate - Sending MMS for the country you are in. These operate on a similar basis but also incur a data fee.
This can be very expensive, depending on the country you are in - up to $15.50 per MB (that is, $15,500 per GB!). This is the main cause of international roaming 'bill shock'.
It's worth ensuring that you disable any data applications you don't need while overseas. Make use of Internet hotspots for data access wherever possible.
Before going overseas, note your VoiceMail Access PIN. By default this is the last four digits of your mobile phone number; however you may have changed it while setting up your VoiceMail service.
- Dial 321 from your mobile phone handset, or send an SMS with "A" to 321 and the VoiceMail system will call your handset.
- You will be asked to enter your mobile phone number followed by the # key.
- Next you will be prompted to enter your PIN followed by the # button.
- You will be prompted with the usual options to listen, delete and save your messages.
Calls made from your mobile phone to your VoiceMail service while overseas will be charged at the Roaming Rate - International Voice Calls rate for the country you're in.
When a call is made to your mobile and a conditional diversion (busy, no answer, unreachable) is set to VoiceMail while you are overseas, the call will be routed to the overseas network. If any of these conditions are met - busy, no answer or unreachable - the call will be returned to the VoiceMail service in Australia. If this occurs you will pay two international call charges!
Depending on your communication needs while overseas, you may wish to either forward all calls to VoiceMail; or alternatively switch off diversions to your VoiceMail. Setting the All Unconditional diversion to VoiceMail avoids the international charges for deposits. Instructions are located on our VoiceMail page.
If you're planning to travel overseas with your mobile phone, you may wish to explore lower priced alternatives to International Roaming.
- International Call/Phone Cards: Call or phone cards provide the ability to use conventional landline or pay phones to make international calls more cheaply than International Roaming. Most airports and convenience stores sell local calling cards that provide relatively low cost international rates.
- TravelSIM Cards: TravelSIM cards specifically aimed at overseas travellers. While calls are still more expensive than using a traditional phone card, the advantages include the convenience of being able to use your own mobile phone handset and no messing about with access numbers. In general you buy the SIM card before you leave home, so there's no need to get a new SIM card and phone number every time you visit a new country.
- Internet Telephone Services: As long as you can access low cost broadband (for example at an Internet cafe), Voice over IP services are a great way to save money on phone calls while travelling overseas.