Premium Voice services (190 numbers) can be charged at rates up to $5.50 per minute, and also have fixed rates as high as $38.50 per call!
- These services can be billed to your mobile account, and may appear on your NodeMobile bill - though Internode is not the provider of these services.
- If you have an issue with one of these services - and contacting the premium voice provider does not resolve the problem - the Telecommunications Industry Ombudsman receives and investigates complaints about these services.
By default, Premium SMS and Content services are disabled on NodeMobile. If you wish to use these types of services, you will need to contact us on 1300 304 718.
If you enable Premium SMS and Content services, a monthly credit limit of $25 will apply. Usage alerts will be sent via SMS and email at 80% and 100%, with the specific charge type barred at 100%.
Billing data is not received instantly by Internode after usage has occurred, and can be delayed by 2–3 days. This delay means that spend limits can be out of date by the time they are applied. It's important to be aware that you remain responsible for charges due to usage beyond the spend limit.
Premium SMS services tend to consist of either fairly harmless 'voting' services, or fairly expensive subscription services that regularly send you content. The latter may also include multi-media messages (MMS), ringtones, wallpapers, and the like.
These services usually start with the number '19', and are provided by third parties. The cost of each message that is sent and/or received can vary from 55 cents through to $6.60!
Premium mobile services are billed to your mobile account, and appear on your NodeMobile bill - though Internode is not the provider of these services.
It's possible to send a single text message for a once-off ringtone purchase or competition, and find that you have 'signed up' to a subscription service. You can also sign up by entering your mobile number on a web page and replying to an SMS with a PIN. It can even happen by taking up an offer from a 'robot' over the phone!
If this is the case you should receive a Welcome message that details the ongoing charges.
- If you are receiving calls or messages from a '19' number - even if you are not calling or sending any messages back - you may be subscribed and may incur significant ongoing charges.
- The single most useful tip is that you can unsubscribe from a premium SMS subscription service by sending the word STOP in a SMS message to the ’19’ number supplied by the content provider, via your mobile handset.
Note that messages starting with the word 'FreeMSG' are not charged.
They have to! If you continue to receive messages after you have sent the STOP message, follow these steps:
- Contact the Premium Service Provider in the first instance. A guide to service providers is available at www.19sms.com.au.
- If the issue is not resolved, contact Internode support and we'll follow it up.
- If we can't resolve the issue, you can contact the Telecommunications Industry Ombudsman on 1800 062 058.
The ACMA have additional useful information about Mobile Premium Services on their website.
Billing data is not received instantly by Internode after usage has occurred, and may be delayed by 2-3 days. This may be significantly longer in the case of International Roaming.
This delay means that spend limits can be out of date by the time they are applied. It's important to be aware that you remain responsible for charges due to usage beyond the spend limit.
Call and data usage charges apply beyond the included value and/or spend limit. For more information about these charges, see Call Rates.