- What is the Integrated Public Number Database (IPND)?
- What is stored to the IPND database?
- Is my NodePhone service listed in the IPND database?
- Will IPND listing cause me to get more unsolicited phone calls?
- Who can see my IPND data?
- Can someone call Directory Assistance and get my number?
- Can I "opt out" of the IPND database?
- I can use NodePhone anywhere - how do Emergency Services know where to come?
- How can IPND work if I disable Calling Line Identification?
- How can I check my IPND data?
- Where can I find out more?
Integrated Public Number Database
The Integrated Public Number Database (IPND) is an industry-wide repository of information about Australian phone services. It primarily includes numbers, names, and addresses.
IPND data is used for the following:
- Emergency Services (for example, when you dial 000)
- Directory Publishers
- Location Dependent Services (for example, if you dial for pizza, you'll be connected to your local store)
The provision of accurate IPND data is a mandated requirement of carriers under the Telecommunications Act. Access to IPND data is strictly regulated.
In essence, the IPND stores the following:
- Your name
- Phone number
- Address details
- Your preference for directory listing (listed, suppressed address, or unlisted)
Information about every phone service in Australia (fixed, mobile, and others) is stored in the IPND.
Yes. All Internode NodePhone VoIP services are in the IPND database. Your IPND listing uses the name and address details from your NodePhone service record.
Absolutely not. Internode enters your details into the IPND database with the directory listing set to "Unlisted". This means your details will not be made available to any publishers of directory information.
Unlike certain other providers of Voice Services, Internode charges no fee for your right to privacy.
Your full IPND data can only be seen by Emergency Services. This is so they can dispatch help to your location in the event of an emergency.
A post-code level summary of your data (suburb, postcode, phone number - no name or street address) is available to location dependent service providers. This enables services (such as taxis, fast-food deliveries, etc) to roughly identify your location. However, in our experience, many service providers (such as large pizza chains) do not currently use this data: they rely on simple prefix analysis instead, for example, 08 8271 XXXX is the Unley exchange in South Australia.
No. All NodePhone services have been set up as "Unlisted" - no Directory providers have your information.
No. Provision of IPND data is mandated under the Telecommunications Act.
Your existing fixed line phone service (if you have one) would already be in IPND. The only way for you not to be in IPND is not to have a telephone service at all - fixed, mobile, or VoIP.
This is an issue faced by all mobile and VoIP services. The IPND database provides the ability to indicate that the location of a service may not be reliable, and allows the provision of additional contact information, other than your NodePhone number.
Internode has populated IPND with the flag set to indicate that the location of the service may not be accurate, and has added in alternate contact information (generally your landline or mobile) as an alternate contact number.
When you make an emergency 000 call, your CLI is always presented to the emergency services. This happens even if you've explicitly disabled it in the Toolbox, or prefixed your call with *31. Your CLI is used to look up your location in the IPND database.
If you disable your CLI when calling other location dependent services, they will not be able to determine your approximate location.
If you have any queries about your IPND data, please contact our Sales team.
You can read all about IPND on the following pages: