About Home Wireless Broadband
What is Home Wireless Broadband?
Home Wireless Broadband is a Fixed Wireless broadband service powered by 4G mobile. It's a great alternative to fixed line broadband services such as the NBN, particularly for those who are currently on a basic NBN12 plan. We'll check coverage at your address before we connect your service.
How is Home Wireless Broadband different to WiFi?
Home Wireless Broadband and WiFi are related, but they're not the same thing.
- Home Wireless Broadband is a broadband access service that connects your home to the internet. Your Home Wireless Broadband Smart Modem Gateway connects to nearby mobile towers to deliver internet to your home.
- WiFi is a method to connect devices to your modem. Your Home Wireless Broadband Smart Modem Gateway broadcasts a WiFi signal throughout your home so you can wirelessly connect your smartphone, laptop and other WiFi devices. The Home Wireless Broadband Smart Modem Gateway supports the latest ‘Wi-Fi 6' technology.
What speeds does Home Wireless Broadband offer?
All Home Wireless Broadband plans offer a maximum download speed and upload speed of 20Mbps and 2Mbps, respectively. Home Wireless Broadband is suitable for:
- Social media, browsing, emails
- Standard and High Definition streaming
Home Wireless Broadband is not suitable for 4K streaming and may not be suitable for some online gaming.
Actual speeds may be affected by the number of users, WiFi signal strength, network infrastructure, network congestion and more. Learn more.
Does Home Wireless Broadband include a phone service?
Home Wireless Broadband is a data-only broadband service. It does not include a standard phone service. Any existing phone service will most likely stop working once you switch to Home Wireless.
Some existing customers may be eligible for the optional Virtual Phone service. If you are interested in Virtual Phone, please call us on 13 33 66 and we can check your eligibility.
The optional Virtual Phone is a feature-limited service that allows you to:
- Forward all incoming calls to an alternative phone number of your choosing (Standard Australian landlines/mobiles only).
- Keep your existing phone number, should you later wish to switch back to NBN, or switch to a phone service with another provider.
Please note that making calls and all other phone features will be unavailable.
How am I billed for my Home Wireless Broadband service?
Home Wireless Broadband is provided on a prepaid basis. Internode will debit your bank account/credit card 7 days prior to the end of the monthly period for the following billing period's monthly charge.
Getting connected
What do I need for a Home Wireless Broadband service?
All you'll need is an Internode supplied Home Wireless Broadband Smart Modem Gateway. You must use the modem supplied by us in order for your broadband service to operate as expected.
How long does it take to get connected to Home Wireless Broadband?
Not long! As soon as your Home Wireless Broadband Smart Modem Gateway arrives (within 2-5 business days for metro areas or 7 days for regional areas) simply plug it in and you'll be able to get online.
Once you're connected to Home Wireless Broadband, if you have NBN with us, in some cases your existing NBN service will be automatically disconnected within 7 days. Please inform us if you do not wish for your NBN service to be disconnected. Additional charges for your NBN service will apply if you choose to keep it running beyond the 7 days.
How does the 7 day trial for existing Internode NBN customers work?
Some existing Internode NBN customers may be offered a hassle-free 7 day trial of Home Wireless Broadband.
- Once you're connected to Home Wireless Broadband, your existing NBN service will remain connected for 7 days.
- During the 7 day trial, you may contact us for an easy switch back to NBN if you're not happy with Home Wireless Broadband.
- Important: You must contact us during this time if you do not wish for your NBN service to be automatically disconnected. Standard monthly charges for your NBN service will apply if you choose to keep it running beyond the 7 days.
- If you have not contacted us to request otherwise, your NBN services will be automatically disconnected after the 7 day trial and billing for the NBN service will cease.
- Billing for your Home Wireless Broadband service will commence once any applicable promotions end (e.g. one month's plan fees on us)
What if Home Wireless Broadband isn't the right fit for me?
If Home Wireless Broadband isn't working out for you, we may have another broadband plan that will better suit your needs. We recommend that you check your address on our website for alternative broadband plans such as NBN.
Customers who were previously connected to an Internode NBN plan can easily switch back to NBN. Please contact us if you wish to revert back to NBN.
Is there a cancellation fee for Home Wireless Broadband?
Home Wireless Broadband is only available on a no lock-in contract, so there's no Contract Break Fee if you choose to cancel. To avoid any modem non-return fee, simply return the modem to us within 21 days of cancellation.
Please refer to our Pricing Schedule for more details.
The Non-Return Fee is calculated as $8 multiplied by the number of months remaining in the first 24 months. For example, if cancelling after 18 months (i.e. 6 months remaining out of 24) the Non-Return Fee would total $48 ($8 x 6 months).
