This product is now end of sale, and all existing customers remain fully supported. Internode recommends NodePhone VoIP and NodeMobile as suitable alternative products.

• About FibrePhone
• FibrePhone Setup, Rental, and Call Charges
• Special Services
• Call Forwarding
• Calls not handled by FibrePhone telephone services
• Important Information about the Internode FibrePhone Service

About FibrePhone

With an Internode FibrePhone service, you simply use your own conventional telephone handset or cordless system (not supplied), and make and receive calls in the usual way. The phone connection is controlled in the Network Termination Device - you don't even need to turn your router or computer on!

• Local Numbering - one telephone number is assigned within your local geographic call zone.
• Online Toolbox - you can conveniently set Call Forwards, Speed Dials, Call Barring and other features, as well as download your call records, via a simple online user interface. Includes Caller ID and Voicemail.
• Advanced Features - also included is Caller ID presentation plus a sophisticated voicemail system, including the option of voicemail as email - with no usage charges and at no additional cost.

The underlying technology of a FibrePhone telephone service is voice-over-IP - specifically, Internode's NodePhone platform. However as a customer, you simply use it as you would any other 'landline' phone service.

The VoIP equipment is managed for you, in the optical network termination unit at your premises. And unlike traditional VoIP, no broadband traffic charges apply - the VoIP traffic is carried on a separate circuit to your broadband.

FibrePhone Setup, Rental, and Call Charges

FibrePhone Setup Charges

The phone service is $49 setup on a monthly contract, with no setup charge on a 24 month contract. The monthly rental charge is $25, plus calls.

FibrePhone services have a rental of $25 per month, plus call charges.

Total Minimum Cost

The total minimum cost depends on the setup option and plan that you select, as shown in the following table. If you need to purchase equipment or arrange premises cabling, then your total costs may be higher.

The standard setup charge is waived on the 24 month contract option.

• If you cancel your service before the end of the initial 24 month term, an early cancellation charge will apply.
• The early cancellation charge is pro-rated from $60 in the first month of your contract, to $2.50 in the final month of your contract.

Call Rates

Call Rate Details

• Community Calls: Calls to other Internode Fibre Phone or NodePhone services are included at no additional charge.
• Standard National Calls: The 'Standard National' rate applies to calls made to any standard fixed line telephone services in Australia (starting with a prefix of 02, 03, 07 or 08).
• Australian Mobile Calls: The 'Australian Mobile' rate applies to calls made to any standard mobile phone in Australia (starting with a prefix of 04).
• International Calls: The 'International' rates apply to calls outside of Australia, and vary depending on the country/destination you are calling.
  • You'll find most popular destinations - including all standard fixed line telephones in New Zealand, United Kingdom, USA, Canada, China (including mobiles), Hong Kong (including mobiles), Malaysia, Singapore (including mobiles), Taiwan, Thailand (including mobiles), Ireland, Greece, and Italy - are just 5 cents per minute (plus a 15 cent flagfall).
  • It's also only 5 cents per minute (plus a 15 cent flagfall) to standard fixed line telephone services in Belgium, Denmark, Germany, France, Hungary, Moscow, Israel, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland.
  • Check the rate of an international destination.

Special Services

Can't find the destination you're looking for above, or aren't sure which rate applies to the number you are calling? Simply enter the phone number you wish to call, exactly (including full area code) as you'd dial it, into the call cost calculator.

Call Forwarding

For detailed explanations of the Call Forwarding features, please see the NodePhone Frequently Asked Questions or the Feature Access Codes and Test Numbers page.

You will be charged the applicable call rate for the call forwarded from your FibrePhone telephone service, as per the following table:

Calls not handled by FibrePhone telephone services

The Internode FibrePhone telephone service does not support calls to premium rate services, these include:

Important Information about the Internode FibrePhone Service

The Internode FibrePhone service is a fully featured next-generation telephony service that can both make calls to, and receive calls from, the public switched telephone network. While it is of a high availability design, it should not be relied upon for emergency communications (for example if you or any other resident have a serious medical condition). Priority Assistance is not available.

We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.

Please note that the telephone service requires AC electrical power at your premises to operate - it is your responsibility to address the battery backup option for your home communications system.

• This telephone service is not specifically designed to support 'traditional' analog / voice services that require an analog modem connection. This includes dialup, monitored alarms, EFTPOS machines, modems, etc.
• Calls to Premium Rate services starting with 190 are also not available.
• You'll also require a standard telephone handset or DECT cordless base station in order to use the Internode FibrePhone telephone service.