Introduction to My Internode
This article will explain the following basics for My Internode, our online account management tool:
Jump to a section:
Logging in to My Internode
- Go to My Internode or select Login on the Menu bar once you’re on the Internode website.
- Log in with the username and password for your Internode account. A one-time passcode will be sent to the mobile number in your account’s contact details.
- You can reset forgotten passwords at https://internode.on.net/getmypassword.
- If you can't log in or receive the one-time passcode please call tech support on 1300 788 233. After confirming your identity, we can help you access your account.
How to navigate the layout
After logging in, you'll see the default Actions menu on the left-hand side of the page. This menu is divided into four sections.
Section 1 - Account overview
This is a fixed section that lists the following information:
| Information | Useful for |
|---|---|
| Primary contact name | Confirming the account holder (bill receiver) |
| Broadband username | Logging into My Internode and Webmail |
| Customer ID | Reference number when contacting us |
| Amount owing | Checking if any money is owed on the account Make a Payment shortcut |
Section 2 - Service management
This section has a drop-down menu that you can use to select which service to manage.
This selection is also displayed in the main window of My Internode after logging in.
Additional options will display depending on which type of service is selected:
| Service type | Additional options | Useful for |
|---|---|---|
| Broadband | Dashboard | Quick overview of plan Check current data usage (simple) Check when usage resets Add a Data pack |
| Check usage | Check current data usage (detailed) Check when usage resets Check data usage history Add a Data Pack |
|
| Change plan | Check current plan details Change broadband plan |
|
| Settings | Toggle Port Blocking | |
| Phone | Dashboard | Quick overview of plan Check current call usage (simple) |
| Call History | Check current call usage (detailed) Check call usage history |
|
| Manage Call Packs | Add or remove call packs | |
| Settings | Toggle Calling Line ID Blocking Toggle Call Barring options Toggle Call Forwarding/Diverting options |
|
| Fetch | Add Fetch Multiroom | Purchase an additional Mini set top box |
| Upgrade to Mighty | Upgrade from a Mini to a Mighty set top box |
Section 3 - Account management
This is a fixed section that gives you the following options:
| Option | Useful for |
|---|---|
| About Me | Check current contact details Update contact details Change account password Change contact preferences (e.g. newsletter subscriptions) |
| Invoices | Check invoice history |
| Payment Details | Check current payment details (partially censored) Update payment details Change the bill receiver |
| Notifications | Check history of account notifications |
| Add New Service | This request will add another service to your existing Internode account |
| Link Accounts | View and manage linked accounts |
| Manage Email | Manage mailbox settings Add or remove a mailbox Reset email password |
Section 4 - Logout button
Logging out is especially important on public or shared computers.
The Logout button is also present in the top right-hand corner of the page.
