Cancelling your service
How do I cancel my Internode account or services?
We hope that you won't ever cancel your account - but of course sometimes needs and circumstances change and you may need to do so in the future.
To cancel your Internode account, please call our Accounts and Billing team between 9am and 5:30pm Adelaide time, Monday to Friday, on 1300 889 188.
Why Are You Cancelling?
Relocating or Moving?
If you're relocating or moving house, then there is no need to cancel your services, we can help to relocate your services to your new premises. Our Sales team are always happy to assist you with the relocation of your Internode account, please call us on 13 66 33.
Changing your plan?
You don't need to cancel your Internode service to change your plan!
If you'd like to change your current plan, in most cases you can do this quickly and easily online, through My Internode.
If you need any assistance or have questions about changing your plan, please don't hesitate to contact our Sales team.
Not satisfied with your Internode experience?
In the hopefully unlikely event that you are cancelling your account because you are not happy with the service you have received from Internode, we would certainly like the opportunity to try and rectify the issues you're experiencing and restore your faith in Internode, before you terminate your services with us.
You can send your feedback to us by emailing email@example.com, regarding what we might be able to do in order to change your mind - we'd much prefer to resolve any issues you might have, if at all possible, rather than to see you go.
Important things to note before you cancel:
If you do leave, an important factor to bear in mind is that early cancellation charges may apply for some or all of your Internode services. You can check whether any of these charges may apply by contacting our Accounts and Billing team.
When can I cancel?
You can cancel whenever suits you, however please note that cancellations are unable to be backdated, which means your cancellation will take effect on or after the date that you contact us.
What happens to my billing when I cancel?
Any payments already collected (in advance) for months not yet used will be refunded to you, however, payments received for the current month will be non-refundable.
Our staff will take the appropriate steps to reconcile your account and cancel your services on the date you've nominated. Please also note that Internode do not credit partially-used months as per our Customer Relationship Agreement.