Your monthly quota, shaping speeds, and more are determined by your Internet plan. You can also add an Option Pack for special features, like a static IP or priority business support.
There are a couple of ways to check your current plan. One way is to check your invoice: your current plan will appear on the second page.
You can also view your current plan online through My Internode:
Before choosing a new plan, it is a good idea to find out how much data you use, and what features you need.
There are a few ways to track your monthly data usage:
We will also email you (at your billing address) if you are getting close to your monthly quota.
Finally, you can add extra features through our Option Packs. These features include static IP addresses, unmetered uploads, or priority business support.
Once you've decided on a new plan, request a plan change online through My Internode.
Alternatively, you can contact our Billing Team to arrange a plan change.
NOTE: If you are moving house/business, contact our Sales Team. We'll help you set up a new connection at your new home. If you're changing connection type (for example, from standard to Naked ADSL, or to the NBN), you'll need to contact Sales too.
Plan changes do not happen instantly: your plan will change on your service rollover date.
Once you have requested a plan change, we'll email you (at your billing address). The email will confirm which plan you're changing to, and when the change will take effect.
Because your base monthly fees are paid in advance, you'll see an adjustment on your invoice. The adjustment will appear similar to this:
Adjustment (for period already billed) due to plan change
OLD PLAN ($XX.XX per month)
to NEW PLAN ($XX.XX per month)
Period (START DATE to END DATE)
If your new plan has the same monthly fee
The adjustment will be for $0.00.
If your new plan has a lower monthly fee
Your adjustment will apply a credit for the difference between your old plan and your new plan. For example, if your new plan costs $10 a month less than your old plan, you will see a credit for $10. This refunds you the $10 you already paid for the month on your previous invoice.
If your new plan has a higher monthly fee
Your adjustment will charge you the difference between your old plan and your new plan. For example, if your new plan costs $10 a month more than your old plan, then you will see a charge of $10. This makes up the difference for the month you already paid for at the lower price.