Reach Fibre was available from 9 August 2012 and was grandfathered on 12 September 2017. At this time, customers already on these plans can remain on them, but no further sign ups are available.
The information on this page is provided as a reference for existing Internode Reach Fibre customers.
Bundled Reach Fibre Access Broadband Plans
 30 GB | 75 GB | 250 GB | |
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† View: Total Minimum Costs | Setup Fees | Hardware Requirements | Terms & Conditions | Critical Information Summary † The monthly bundled contract's Total Minimum Cost includes the standard Fibre setup fee ($99), the NodeLine transfer fee ($0), and 3 months of Reach Fibre and NodeLine plan rental (as NodeLine has a 3 month minimum term). Data blocks, option packs, call charges, Call Packs, and optional features are additional, and NodeLine setup fees may apply if setting up a new fixed-line phone service. * You'll need a fixed-line phone service to use Fibre Access Broadband. If your phone service is NodeLine Home Phone, you'll receive the prices listed above. This is a total bundled price - including broadband (at the discounted price) and NodeLine Home Phone. If you use a fixed-line phone service from another provider, you will not receive the bundling discount on your broadband. ‡ These are the nominal Fibre Access Broadband access port speeds, and are not necessarily indicative of actual Internet data transfer speeds - learn more about FAB speeds and performance. ˆ Excess data usage is shaped to 128/128 kbps. |
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| 30/1 Mbps Broadband ‡ Total Bundled Price Discounted Broadband + NodeLine Home Phone * |
$49.95 broadband $39.95 broadband + $29.95 phone * $69.90 per month Min Cost: $308.70 † $1.34 per GB ˆ |
$69.95 broadband $59.95 broadband + $29.95 phone * $89.90 per month Min Cost: $368.70 † $0.80 per GB ˆ |
$89.95 broadband $79.95 broadband + $29.95 phone * $109.90 per month Min Cost: $428.70 † $0.32 per GB ˆ |
| 100/5 Mbps Broadband ‡ Total Bundled Price Discounted Broadband + NodeLine Home Phone * |
$69.95 broadband $59.95 broadband + $29.95 phone * $89.90 per month Min Cost: $368.70 † $2.00 per GB ˆ |
$89.95 broadband $79.95 broadband + $29.95 phone * $109.90 per month Min Cost: $428.70 † $1.07 per GB ˆ |
$109.95 broadband $99.95 broadband + $29.95 phone * $129.90 per month Min Cost: $488.70 † $0.40 per GB ˆ |
30 GBTerms and Conditions
- Setting up an Internode Reach Fibre Service
- Critical Information Summary
- Total Minimum Cost
- Hardware Requirements
- General Terms and Conditions
Setting up an Internode Reach Fibre Service
You have the options of:
- A standard setup fee with a monthly contract.
There is no early cancellation charge. Your only commitment is the 'one month rolling contract' that is inherent in paying one month's rental in advance on your service; or - A discounted setup fee with a 24 month contract term.
If you cancel your service during the initial 24 month period, you are liable for an early cancellation charge. The maximum applicable charge is $120 in the first month of your contract.
The setup fee applies for both 'churns' of existing Fibre Access Broadband services from other service providers, or for setting up a new broadband service from scratch.
| Broadband Setup Option | Setup Charge | Early Cancellation Charge | Comment |
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You will also need a basic telephone service in order to obtain the fibre broadband service. A suitable existing phone service over fibre can be churned to NodeLine with no setup charge. A previous (inactive) phone service over fibre may be able to be reactivated for $59. However if the optical network termination device has not been installed, setup of a new NodeLine phone service is generally $99. |
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| Monthly Contract | $99 | None | This option provides complete flexibility with no long term contract commitment. |
| 24 Month Contract | $0 | Pro-rata from $120 in the first month of your contract, to $5 in the final month of your contract | This option offers a reduced setup fee, and a 24 month commitment with an early cancellation charge. |
Early Cancellation Charge (24 month contract only)
If you select a 24 month contract term, and cancel your service during the initial 24 month period, you are liable for an early cancellation charge. The maximum applicable charge is $120 in the first month of your contract. This early cancellation charge reduces by $5 each month (or part thereof) left in the contract.
- These charges cover the costs reasonably incurred by us when the contract commenced.
- Cancelling your broadband service will also cancel any other Internode products you’ve purchased that are only available when bundled with broadband. If those products have their own contract, you are liable for their associated early cancellation charges.
Reach Fibre Plan Changes
Your broadband requirements may change over time, so you're not locked in to a particular broadband speed or monthly quota.
- There are no once-off charges to change your plan, if all you need is a different monthly quota. A $25 charge applies to any plan change that involves a change to the speed of your Reach Fibre service.
- You can request plan changes at any time via our online plan change tool, whether you are within a contract term or not. Your plan change will take effect at the start of your next billing period.
- Remember you can use Data Blocks if you need an instant quota upgrade.
- See our Typical Usage guide for help estimating your monthly Internet usage requirements.
The Broadband Bundling Discount
You can use another service provider for the telephone service associated with your Reach Fibre, and pay the standard monthly plan pricing.
However, Reach Fibre plans are eligible for a monthly bundling discount if the associated phone service is Internode's NodeLine Home Value. Transferring to NodeLine is easy - you retain your current phone number and keep using your phone in exactly the same way.
Critical Information Summary
The Critical Information Summary contains plan and pricing information for Reach Fibre Access Broadband.
If Reach Fibre is bundled with NodeLine, please see the NodeLine Critical Information Summary for plan and pricing information for NodeLine.
Total Minimum Cost
The total minimum cost depends on the setup option and plan that you select, as shown in the following two tables. Please note that if you need to purchase equipment or arrange premises cabling, then your total costs may be higher.
1. Total Minimum Cost - Monthly Contract
The following table shows the total minimum cost on a monthly contract for each plan. This includes the standard setup charge ($99 for a new service connection or churn), plus Reach Fibre plan rental.
| Mid Speed (30/1 Mbps) Broadband Plans | 30 GB | 75 GB | 250 GB |
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* These prices are applicable only in conjunction with a NodeLine phone service. ¹ Because NodeLine Home Phone has a 3 month minimum term, the Total Minimum Cost for Bundled broadband and NodeLine Home Phone has been calculated over 3 months. It includes the standard setup charge ($99), three months of Reach Fibre plan rental at the bundled (discounted) price, and three months of NodeLine service rental at $29.95 per month. NodeLine setup fees (if applicable) are additional. |
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| Total Minimum Cost Broadband only at standalone price |
$148.95 | $168.95 | $188.95 |
| Total Minimum Cost * Broadband only at bundled (discounted) price |
$138.95 * | $158.95 * | $178.95 * |
| Total Minimum Cost * Bundled broadband price + NodeLine Home Phone |
$308.70 *¹ | $368.70 *¹ | $428.70 *¹ |
| High Speed (100/5 Mbps) Broadband Plans | 30 GB | 75 GB | 250 GB |
| Total Minimum Cost Broadband only at standalone price |
$168.95 | $188.95 | $208.95 |
| Total Minimum Cost * Broadband only at bundled (discounted) price |
$158.95 * | $178.95 * | $198.95 * |
| Total Minimum Cost * Bundled broadband price + NodeLine Home Phone |
$368.70 *¹ | $428.70 *¹ | $488.70 *¹ |
2. Total Minimum Cost - 24 Month Contract
The standard setup charge is waived on the 24 month contract option.
- If you cancel your service before the end of the initial 24 month term, an early cancellation charge will apply.
- The early cancellation charge is pro-rated from $120 in the first month of your contract, to $5 in the final month of your contract.
The following table shows the total minimum cost on a 24 month contract for each plan over a 24 month period. This includes 24 months of Reach Fibre plan rental.
| Mid Speed (30/1 Mbps) Broadband Plans | 30 GB | 75 GB | 250 GB |
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* These prices are applicable only in conjunction with a NodeLine phone service. ¹ The Total Minimum Cost for Bundled broadband and NodeLine Home Phone includes 24 months of Reach Fibre plan rental at the bundled (discounted) price, and 24 months of NodeLine service rental at $29.95 per month. NodeLine setup fees (if applicable) are additional. |
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| Total Minimum Cost Broadband only at standalone price |
$1,198.80 | $1,678.80 | $2,158.80 |
| Total Minimum Cost * Broadband only at bundled (discounted) price |
$958.80 * | $1,438.80 * | $1,918.80 * |
| Total Minimum Cost * Bundled broadband price + NodeLine Home Phone |
$1,677.60 *¹ | $2,157.60 *¹ | $2,637.60 *¹ |
| High Speed (100/5 Mbps) Broadband Plans | 30 GB | 75 GB | 250 GB |
| Total Minimum Cost Broadband only at standalone price |
$1,678.80 | $2,158.80 | $2,638.80 |
| Total Minimum Cost * Broadband only at bundled (discounted) price |
$1,438.80 * | $1,918.80 * | $2,398.80 * |
| Total Minimum Cost * Bundled broadband price + NodeLine Home Phone |
$2,157.60 *¹ | $2,637.60 *¹ | $3,117.60 *¹ |
Hardware Requirements
An Ethernet router is required to connect to the Reach Fibre Access Broadband network.
General Terms and Conditions
GST
All quoted pricing includes GST.
Your Agreement with Internode
When you apply for Internode Reach Fibre Access Broadband, you should be aware that you are entering an agreement with Internode.
When you sign up for a service you agree to the Internode Customer Relationship Agreement and Internode Reach FAB Service Description. These are Internode's standard terms and conditions for the Internode Reach Fibre Access Broadband service.
The Performance of Reach Fibre Services
When connected on a service with (for example) a 100 Mbps interface speed, you should not expect that everything that you download from the Internet will be received by you at 100 Mbps!
For more information, see our Reach Fibre performance page.
Important Information about Reach Fibre services
Reach Fibre Access Broadband is available in selected greenfields estates nationwide. As each new house is built in these developments, optical fibre infrastructure is connected to a cabinet containing an Optical Network Termination unit. From there, the broadband and telephone services need to be connected through to the 'smart cabling' system in the house, to the actual wall plates where you need the services delivered.
Please contact your builder or developer to confirm these activities are complete prior to ordering Internode Reach Fibre Access Broadband.
- The cabling that is required in your premises beyond the optical network termination device is your cost and responsibility, as is the provision of a suitable 240V AC power outlet.
- You will need to maintain a 'basic telephone service' at all times. If you cancel your telephone service, your broadband connection will also be cancelled. We recommend NodeLine as a suitable telephone service for this purpose. Decadic dial telephony devices are not supported on phone services delivered by this network.
Other Limitations
- No resale of bandwidth
Internode Broadband services provide access for personal and immediate family or business use only. - Single location only
Internode Broadband services are designed to allow one concurrent router login on one specific physical connection (you can of course have multiple users sharing this connection). Logging in at a different physical location to the location associated with the connection may fail to work, or may incur an additional cost of $1 per connected hour. - Dynamic IP address
A dynamic IP address is supplied by default. If you need a static IP address, select a Power Pack or Business Pack. IPv6 addressing is also available if supported by your equipment. - Uploads + Downloads
The monthly quota allocation on Internode Reach Fibre services is counted as the sum of both uploads and downloads. - Definitions (in accordance with Australian ISP conventions):
- 1 MB or 1 Mbyte is 1 Megabyte = 1,000,000 bytes.
- 1 GB or 1 Gbyte is 1 Gigabyte = 1,000 Megabytes.
Billing & Notifications
Invoices, Internode Bulletins, and usage warnings are sent to your Internode email address or nominated billing address. When your service is activated, you'll receive a configuration sheet with the details of your Internode email address.
If you have ordered hardware you will be required to pay for it by credit card before it is sent to you. As per the Internode Customer Relationship Agreement, payment for all recurring charges is required monthly in advance. This means that your first invoice will have the setup fee (if applicable) and the monthly plan fees for your service for the first 2 months. Billing will begin within 7 days of the service being provisioned by our carrier, or earlier if you have registered a successful login.
No charges apply until the service is confirmed as deliverable by our carrier.
Posting of paper invoices is available, but discouraged for environmental reasons. If requested, this will attract a $1.50 surcharge per invoice. Surcharges also apply to credit card payments. Full details on surcharges and payment options are available on our Accounts and Billing pages.
Included Features
Our Reach Fibre Access Broadband plans include the following great features:
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Enhance your Reach Fibre Access Broadband with an Option Pack
Internet enthusiasts and business customers may have advanced requirements, so we've developed two Option Packs to address these needs.
Standard Features
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Power Pack add $10 per month(in addition to Reach Fibre plan)
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Business Pack add $30 per month(in addition to Reach Fibre plan)
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If you're an existing customer, you can change Option Pack any time via our online plan changer.
